Carol Bascom-Phillips Email & Phone Number

Greater New York City Area

• Worked closely with Manager at well-established umbrella jewelry firm, preserving contracts with Tiffany & Company, Saks Fifth Avenue, additional high-end stores and well-to-do individuals. Worked with diamonds.
• Contributed greatly to bottom-line results by ensuring quality and preserving client relationships.
• Trained 8 Customer Service Reps.
• Responsible for carrying out detailed processes involving jewelry designs, carats, weighing gold and precious metals, monitoring daily market value of gold, taking/cropping pictures, customer computer codes, tracking.
• Ensured relatively error-free operations and quick turnaround time. Processed shipment of jewels and orders.
• Expertly manage tons of calls and provided excellent service to customers.

Greater New York City Area

• Worked closely with management to contribute top skills within Junior Dept at this popular retail store. Customer base: teens and young adults.
• Sold affordable to high-end designer merchandise: jeans, formal and casual wear, shoes, etc.
• Consistently moved merchandise. Excellent sales and customer service skills.
• High-volume, daily contact with consumers. Easily kept pace with influx of domestic and international customers. Established easy rapport with teammates.
• Trained 3 Sales Reps. Assisted with targeted promotional campaigns. Closed floor weekly. Register duties.

Brooklyn, NY

• Managed day-to-day in-store operations, managing contracts with organizations and individuals.
• Full slate of designs, clothes and materials: formal and casual wear, prom dresses and more.
• Provided many original designs, mirroring trendy/popular designs. Cut, sewed and delivered clothes.
• Fiscal duties: accounts receivable/payable and bookkeeping.

Georgetown, Guyana

• Designed and manufactured clothing for A to Z professionals, including bankers and doctors. Formal and casual wear. Managed International & American contracts. Expert knowledge of international trends and customers’.