Customer Service Rep +
Current• Worked closely with Manager at well-established umbrella jewelry firm, preserving contracts with Tiffany & Company, Saks Fifth Avenue, additional high-end stores and well-to-do individuals. Worked with diamonds, platinum, gold and other precious metals, including custom-made designs, molds and sketches. • Contributed greatly to bottom-line results by ensuring quality and preserving client relationships.• Trained 8 Customer Service Reps. • Responsible for carrying out detailed processes involving jewelry designs, carats, weighing gold and precious metals, monitoring daily market value of gold, taking/cropping pictures, customer computer codes, tracking and billing. Entered all information into database. • Ensured relatively error-free operations and quick turnaround time. Processed shipment of jewels and orders. • Expertly manage tons of calls and provided excellent service to customers. • Effectively interacted with management and colleagues.
