Carol Brandt Email & Phone Number

United States

• Works with internal staff and the Correspondent Seller to ensure complete seller coverage.• Internal support for any issues/escalations required by the Regional Sales Manager, Renovation Account Executive and/or the Seller to expedite the purchase of the loan file.• Monitors incoming documents for accuracy, train Sellers on company processes and procedures when needed.• Assists Correspondent Sellers with any Underwriting, Renovation, or general questions that they may have.•… Show more • Works with internal staff and the Correspondent Seller to ensure complete seller coverage.• Internal support for any issues/escalations required by the Regional Sales Manager, Renovation Account Executive and/or the Seller to expedite the purchase of the loan file.• Monitors incoming documents for accuracy, train Sellers on company processes and procedures when needed.• Assists Correspondent Sellers with any Underwriting, Renovation, or general questions that they may have.• Provides support to the Sales Team in the development and relationship management of Sellers to acquire on-going and increased business.• Maintains an elevated level of customer service to all internal and external customers, while maintaining a large pipeline. Be a single point of contact for all Sellers.• Review renovation documents for accuracy, calculate renovation escrow account funds and verify renovation loans meet company and agency guidelines. Perform Pre-Closing review and Contractor Validations on Renovation loans.• Work with Underwriters in clearing conditions to provide the Seller a Clear to Close. Show less

Indianapolis, Indiana Area

• Assist Correspondent Managers and client in meeting and exceeding sales goals• Assess pipeline daily, provide support for ongoing customers• Connect with customers on outstanding documentation and locks ensuring timely delivery of loan files for purchase• Respond to sales/customer inquiries promptly and resolve issues effectively • Ensure sales/customers are apprised of status of issue if unable to resolve within defined period• Provide follow through with tasks and ensure… Show more • Assist Correspondent Managers and client in meeting and exceeding sales goals• Assess pipeline daily, provide support for ongoing customers• Connect with customers on outstanding documentation and locks ensuring timely delivery of loan files for purchase• Respond to sales/customer inquiries promptly and resolve issues effectively • Ensure sales/customers are apprised of status of issue if unable to resolve within defined period• Provide follow through with tasks and ensure all appropriate parties are included in communication• Coordinate as appropriate with Line of Business partner(s) to ensure follow-up• Leverage knowledge of loan programs and underwriter with utilizing resources available (Seller Guide, FNMA, FHLMC, FHA, VA and private investors)• Provide initial (new project rollouts) and on-going training to all parties in person or via webinars and conference calls• Assist with enhancements to our client-facing technology• Troubleshoot simple technology problems related to system configuration, password, resets and other functionality via our website• Document client usability issues, system defects, and enhancement requests to provide feedback to the IT department and enterprise for improvement• Effectively communicate with other team members to identify issues that are of great impact to the client• Perform all other duties as requested or assigned Show less

Indianapolis, Indiana, United States

• Review files to purchase for income, assets, appraisal, fraud.• Work with Correspondents in obtaining necessary documentation to purchase loans.• Monitor pipeline daily in work queue, handling files from start to finish for completeness. Assist other team members when needed or required

Indianapolis, Indiana, United States

• Reviewed files selected for Quality Control to provide feedback to Vendors for training purposes• Worked with all departments in reporting Quality Control issues with income, assets, title work, all supporting documentation• Provided additional documentation to agencies (FNMA, Freddie Mac, MGIC, Radian)

Indianapolis, Indiana, United States

• Managed pipeline of approximately 30 – 50 loans• Conducted daily review and follow-up with customers and vendors regarding outstanding items, gather necessary documentation as needed• Managed key dates, i.e., lock expiration, credit expiration, contract date, coordinated loan closings with borrower and title companies• Reviewed title reports, payoffs, appraisals, income documents, hazard insurance, and all supporting conditions for required standard compliance prior to… Show more • Managed pipeline of approximately 30 – 50 loans• Conducted daily review and follow-up with customers and vendors regarding outstanding items, gather necessary documentation as needed• Managed key dates, i.e., lock expiration, credit expiration, contract date, coordinated loan closings with borrower and title companies• Reviewed title reports, payoffs, appraisals, income documents, hazard insurance, and all supporting conditions for required standard compliance prior to underwriting submission Show less

Indianapolis, Indiana, United States

• Responsible for overseeing day-to-day performance metrics and reporting to management• Responsible for reviewing Service Level Agreements and ensuring compliance• Provided guidance, direction and leadership support for the team• Assisted team with day-to-day functions based on workload and task allocation• Allocated workload to team based on individuals’ expertise and work volume• Directed and lead the daily correspondent process and procedures• Provided operational… Show more • Responsible for overseeing day-to-day performance metrics and reporting to management• Responsible for reviewing Service Level Agreements and ensuring compliance• Provided guidance, direction and leadership support for the team• Assisted team with day-to-day functions based on workload and task allocation• Allocated workload to team based on individuals’ expertise and work volume• Directed and lead the daily correspondent process and procedures• Provided operational leadership that encourages superior customer service for our internal and external customers• Assigned loans to correspondent team• Provided training and support for headquarters and satellite offices• Provided status of loan files and turn times expectations to sales production staff and external customers as required and requested• Managed all daily conditions due within the OLIE system, keeping to service level agreements for turn times• Field and answered all incoming questions with regard to correspondent operations and/or specific files issues to ensure immediate resolution for our internal and external customers• Cross-trained in other functional areas in the Correspondent Department• Acted as primary contact for all internal and external users regarding correspondent functions and customer service/technical assistance requests• Prepared and monitored reports for management as needed• Performed all other duties as requested or assigned Show less

Indianapolis, Indiana, United States

• Assist Secondary Marketing with pool delivery to insure all loans meet Agency Guidelines for insuring and selling purposes and multi-million-dollar pools are not held up for selling purposes• Calculate debt ratios, loan to value, assets, and liabilities. Evaluate credit reports, loan approvals, appraisals, and applications

Indianapolis, Indiana Area

• Compared fees in Ivault, Closr, and Hud-1 Settlement Statements on funded loans, documented findings in Excel• Confirmed fees charged at closing were disclosed timely and correctly while in process• Calculated refund due to customers for compliance and RESPA purposes.• Quality Control: Audited files to ensure they were reviewed correctly; helped with training issues.• VA Team: Audited Preliminary and Final Hud-1 Settlement Statements for allowable fees per VA and Chase… Show more • Compared fees in Ivault, Closr, and Hud-1 Settlement Statements on funded loans, documented findings in Excel• Confirmed fees charged at closing were disclosed timely and correctly while in process• Calculated refund due to customers for compliance and RESPA purposes.• Quality Control: Audited files to ensure they were reviewed correctly; helped with training issues.• VA Team: Audited Preliminary and Final Hud-1 Settlement Statements for allowable fees per VA and Chase Guidelines• Trained new employees assigned to the VA Team• Managed the VA Queue for all incoming VA Hud-1 Settlement Statements that required review Show less

Indianapolis, In

• Entered budgets for all claims; took all claim estimates from Xactimate and entered information into IRBS to create work orders• Scheduled all managers and crews; monitored the schedule and all jobs• Prepared invoices, applied credit memos and debit memos, and balanced accounts receivable report with all open payments due• Daily deposits, accounts receivable, handled returned checks• Entered accounts payable, locating financial discrepancies and inaccuracies• Calculated… Show more • Entered budgets for all claims; took all claim estimates from Xactimate and entered information into IRBS to create work orders• Scheduled all managers and crews; monitored the schedule and all jobs• Prepared invoices, applied credit memos and debit memos, and balanced accounts receivable report with all open payments due• Daily deposits, accounts receivable, handled returned checks• Entered accounts payable, locating financial discrepancies and inaccuracies• Calculated and entered hourly employee timecards, assisted fellow employees with understanding the company policies and benefits• Assisted the COO/Vice-President; ensured company policies were followed, helped to find solutions to run jobs more cost effectively, ran financial reports, trained staff on software developed specifically for the company, and prepared correspondence as needed Show less

Indianapolis, Indiana Area

Indianapolis, Indiana Area

Indianapolis, Indiana Area

Indianapolis, Indiana Area

H.S. Diploma, General

IUPUI - Microsoft Office 2010 Certificate.

Certificate, Medical Terminology