Carol Chou Email & Phone Number

• Perform clinical reviews for discharge medications by evaluating patient specific factors, such as renal function, drug allergies, contraindications, indication, and prior to admission medications • Conduct comprehensive medication reviews (CMRs) through Outcomes MTM for Medicare beneficiaries to ensure proper medication usage, identify drug-drug interactions and therapeutic duplications, evaluate adherence, and provide counseling• Contact doctors’ offices regarding clinical interventions, facilitate transfers and verbal prescriptions, and collaborate with an interdisciplinary team to provide discharge medications

San Francisco, California, United States

• Optimized therapies and outcomes for patients in the Mental Health Intensive Case Management Program and Home-Based Primary Care by conducting medication reconciliations and filling Medisets • Provided naloxone training for veterans who are on opioid therapy in the Overdose Education & Naloxone Distribution program to prevent unintended opioid overdoses • Evaluated veterans’ adherence to anticoagulants and facilitated laboratory follow-ups to ensure efficacy and safety

Albany, California, United States

• Contacted doctors’ offices regarding clinical interventions to decrease prescribing errors, provided medication counseling and OTC recommendations in English and Mandarin, facilitated transfers and verbal prescriptions, administered vaccinations • Contributed to filling ~2,000 prescriptions per week, processed insurance, assisted in inventory management

Albany, California, United States

San Francisco, California, United States

• Contributed to building an adherence program with Blue Shield of California to increase STAR rating by improving adherence of chronic medications for Medicare beneficiaries• Identified four main reasons for non-adherence (transportation/accessibility, cost, health literacy, forgetfulness) and developed intervention strategies based on specific patient factors to increase adherence• Led an outreach program to inform prospective patients about Alto Pharmacy’s innovative platform for medication management and streamlined our outreach protocol to decrease delays and increase patient satisfaction

Doctor Of Pharmacy - Pharmd, Pharmacy

Bachelor Of Arts - Ba, Biology, General