Carol Cross Email and Phone Number
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Experienced Business Analyst/Product Manager with a strong focus on customer service and operational requirements with a unique ability to define business solutions. Proven record of defining and designing software to meet market needs. Key strengths include:• Strong liason between customers and development staff• Business Analysis• Operational Analysis• Project Management• Process Development• Useability Design
Titanic Museum Attractions
View- Website:
- titanicattraction.com
- Employees:
- 44
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I.T. Business Solutions ExecutiveTitanic Museum AttractionsSatellite Beach, Fl, Us
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I.T. Business Solutions ExecutieTitanic Museum Attractions Jan 2020 - PresentLead I.T. to deliver end to end solutions throughout Alan Entertainment Holdings, LLC (AEH) in order to optimize and enhance the overall business.
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Independent ContractorCarol Cross Consulting Jan 2017 - Present
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Senior Solutions ArchitectAvnet Services (Formerly Brightstar Partners, Inc.) Oct 2013 - Dec 2016• Define customer requirements for data warehousing and business intelligence analytics on retail, food and beverage and ticketing systems.• Design, create and maintain ETL systems through SQL SSIS. Manage warehouse development and delivery ensuring customer's requirements are met and accepted.• Design, create and support business intelligence reporting. • Manage customer relationships. • Provide recommendations for customer operational improvements and solution adoption… Show more • Define customer requirements for data warehousing and business intelligence analytics on retail, food and beverage and ticketing systems.• Design, create and maintain ETL systems through SQL SSIS. Manage warehouse development and delivery ensuring customer's requirements are met and accepted.• Design, create and support business intelligence reporting. • Manage customer relationships. • Provide recommendations for customer operational improvements and solution adoption. • Perform presales business readiness assessments on prospective customers. Show less
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Product Business Analyst - ConsultantMei Apr 2013 - Sep 2013• Define new products and product enhancements for vending machine telemetry and cashless software• Manage and organize software releases• Define business process improvements and efficiencies• Lead all aspects of the specification process• Facilitate information gathering sessions with internal and customer subject matter experts to accurately create customer requirements• Manage and track project deliverables -
Galaxy Product ManagerGateway Ticketing Systems Sep 2010 - Nov 2012• Defined new products and product enhancements accepted by the market. • Successfully planned, scheduled and tracked projects for on time delivery.• Presented at conferences and software design previews. • Assisted with product demonstrations and trade shows resulting in software sales -
Asst Product Development ManagerGateway Ticketing Systems Mar 2007 - Sep 2010• Provided leadership and direction to the Engineering, Quality Assurance, Product Communications and Program Manager groups. • Successfully created product deliverables and prioritized software development change requests to maximize revenue. • Improved effeciencies and product stability through revised software development policies and procedures. • Developed a team-based approach to produce software products and updates.
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Program ManagerGateway Ticketing Systems Apr 2006 - Mar 2007• Successfully defined, led and manage software development projects to completion and market acceptance.• Worked closely with internal groups ,third parties and operations on integration projects.• Defined customer requests and product features for improved usability.• Trained both internal and external customers on new features and best practices.
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Corporate Systems AnalystHershey Entertainment & Resorts Aug 2003 - Mar 2006• Project management of integration and customization of HR and Payroll systems to successful project completion.• Successfully designed and executed system testing and upgrade management for Retail, HR and Payroll systems.• Designed, built and implemented custom applications and databases based on user requirements.
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Systems Manager Sports & Entertainment GroupHershey Entertainment & Resorts Apr 2002 - Aug 2003• Provided IT leadership, direction and support for the S&E Group,• Successfully managed multiple implementation projects associated with the opening of a new arena, Giant Center.• Managed a staff and operating budget.
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Application Specialist IiHershey Entertainment & Resorts Apr 1999 - Apr 2002• Installed, maintained and supported server, desktop, network applications and POS register systems for Hersheypark, Hersheypark Arena and Stadium, Dutch Wonderland and all associated personnel. • Project managed software updates and new POS systems to successful completion.
Carol Cross Skills
Carol Cross Education Details
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Computer Science
Frequently Asked Questions about Carol Cross
What company does Carol Cross work for?
Carol Cross works for Titanic Museum Attractions
What is Carol Cross's role at the current company?
Carol Cross's current role is I.T. Business Solutions Executive.
What is Carol Cross's email address?
Carol Cross's email address is cc****@****ing.com
What is Carol Cross's direct phone number?
Carol Cross's direct phone number is +171744*****
What schools did Carol Cross attend?
Carol Cross attended Widener University.
What skills is Carol Cross known for?
Carol Cross has skills like Business Analysis, Crm, Quality Assurance, Strategic Planning, Project Management, Product Development, Customer Oriented, Customer Service, Windows, Microsoft Sql Server, New Business Development, Troubleshooting.
Who are Carol Cross's colleagues?
Carol Cross's colleagues are Kadi Brazil, William Merritt, Jessica Smith, Andrew Nelson, Ruthann Crust, Susan Drake, Mason Bell.
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