Carol A. Crouch Email and Phone Number
Carol A. Crouch personal email
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Leadership in customer service, admission and academic advising, project/event management, and process improvement.Collaborative and cooperative working relationships with students, parents, colleagues, and senior management.Excellent planning, organization, time allocation, and communications skillsOutstanding problem solving skills – business and interpersonalEvent planning and managementSpecialties: Academic and Admission Advising, Professional Services, Project/Event Management, Resource Management, Client Relationship Management
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Admissions AdvisorHarvard University Extension School May 2015 - PresentGreater Boston AreaProvide potential and existing students with information on the Harvard Extension School, including schools mission and goals, admission requirements and application process, university policies, and the benefits of being an admitted degree candidate. In addition, provide advising on course selection, work/school/life balance, problem resolution, and available school resources.− Meet with students and families to discuss the Harvard Extension School’s program, providing details so that students can make an informed decision on whether or not the school is an appropriate fit to meet the student’s goals and educational requirements− Advise students and parents about admission requirements, including residency, testing, GPA requirements, and documentation− Review official documentation (U.S. and foreign transcripts, evaluations, test results) to ensure they meet university admission requirements− Meet with students as requested to advise on course selection, course prerequisites, GPA related issues, and any other concerns the student may have− Participate in school’s annual Information Session, monthly “Zoom” program specific sessions, and other public information sessions as required− Provide input for ongoing process improvement efforts related to all admissions processes and procedures− Participating member of the “Ministry of Fun”, an internal group that plans and implements social engagement events at the Harvard Extension School -
Global Services Sr. Resource PlannerPtc 2011 - 2014Needham, MaPTC, Needham, MAGlobal Services Senior Resource Planner (2011 – 2014)Management of PTC resources to strategically support the delivery of projects in the Global Professional Services organization, "Retail, Footwear and Apparel" division and "PTC University" division) - Manage resource schedules, and maintain clear view of active projects and future pipeline for effective resource planning-Ensure quality project staffing-Optimize resource utilization to drive revenue-Quickly assess and prioritize needs-Manage opportunities to provide resources with assignments that align with business needs, and individual goals/interests -
Owner / ArtistThe Blue Orchids Studio 2009 - Oct 2011-Resident artist at Artists Crossing gallery in Boston, MA-Taught adult education art classes in silk painting-Participated in art shows and fairs
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Manager, Custom ServicesDeltek Jul 2000 - Mar 2009Led cross functional teams responsible for customization, integration and delivery of Deltek’s Enterprise Relationship Planning products, professional services, and solutions. -Management, scheduling, and resource allocation of 25 – 30 concurrent projects / professional services engagements per month, delivered on time and within budget-Successfully led teams of up to 15 geographically disbursed employee, partner, and sub-contracted development and consultant resources-Utilizing Deltek’s Resource Planning software and Excel spreadsheets, entered and tracked billable and non billable time (i.e. paid time off, training days, etc.), forecasted, prioritized, and scheduled resources to support organizational utilization and margin goals, and ensured timely completion of project deliverables-Defined and rolled out programs to ensure delivery of high quality professional services, generating client satisfaction and driving future business opportunities-Developed and implemented a standardized communication plan to effectively communicate and distribute project status, schedules, updates, and budget information to all stake holders, including internal and external clients-Re-engineered custom processes, workflows and procedures to reduce non-billable overhead by 20%-Collaborated with stakeholders of all levels to determine project scope, schedule, resources and budget, for highly visible and time-sensitive projects ranging in duration from one week to six months -Integrated SharePoint into process workflow as a central collaboration tool, providing improved access for team members to current project status information and project documentation-Developed and maintained long term relationships with many of the largest global architectural, engineering, and consulting firms -
Software EngineerDeltek Jan 1999 - Jul 2000Design and and development of core product functionality. -
Software Engineer / InternTransition Systems May 1998 - Jan 1999Honors Internship, coding core application functionality
Carol A. Crouch Skills
Carol A. Crouch Education Details
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Computer Information Systems
Frequently Asked Questions about Carol A. Crouch
What company does Carol A. Crouch work for?
Carol A. Crouch works for Harvard University Extension School
What is Carol A. Crouch's role at the current company?
Carol A. Crouch's current role is Admission Advising, Project/Event Management.
What is Carol A. Crouch's email address?
Carol A. Crouch's email address is ca****@****ail.com
What schools did Carol A. Crouch attend?
Carol A. Crouch attended Bentley University.
What skills is Carol A. Crouch known for?
Carol A. Crouch has skills like Professional Services, Enterprise Software, Program Management, Crm, Integration, Cross Functional Team Leadership, Management, Business Process, Leadership, Project Management, Solution Selling, Product Management.
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