Carolina Dantas Email & Phone Number

State Of São Paulo, Brazil

Commercial consultancy focused on analyzing KIPs relating to the business with a focus on developing strategies, goals and preparing action plans in order to achieve the desired conversion. Daily monitoring and analysis of indicators. Supervision and intervention in all phases of the sales process, from the initial contact to the final conversion, always seeking to identify the biggest challenges at each stage, leading to better performance and achievement of the stipulated goal. Segments served: Aesthetics / Education.

Responsible for structuring the Deployment and Operations sectors. Creation of processes in the implementation and operations sectors. Supervision and monitoring with the franchisee of all stages of implementation, from signing the contract to the opening of the unit. Management of the implementation and operations consultancy team, working directly in supporting and supervising the creation of action plans and monthly goals to be achieved by the units. Strong performance with the franchisee portfolio with full monitoring of the units, monitoring their indicators and specific diagnoses. Participation in campaigns and negotiations related to marketing, with the aim of increasing brand engagement on digital platforms and POS. Structuring and training the team and franchisees, for opening operations, maintaining all operational and visual communication standards – as well as, arrangement of all products, so that they become even more attractive. Participation in adapting the menu and launching more competitive and profitable products. Together with the entrepreneur, we develop partnerships, virtual strategies, in-store dynamics, differentiation and excellence in service – because we understand that food is still an experience. Because of this, it needs to be marked in a positive way. Contact, negotiation of development of network suppliers.

São Paulo, Sp, Br

Responsible for managing franchised units. Analysis of KPIs, development of strategies and action plans to optimize the performance of the units. Planning in the commercial and MKT areas, providing support in leveraging sales of franchised units with the MKT department. Coordination of internal team (field and expansion consultants, commercial managers) aiming to optimize communication and internal alignment. Weekly meetings for general alignment. Participation in annual network planning.

Responsible for managing franchised units in SP and interior. Support to franchisees in the administrative, financial, commercial and strategic management of their business. Aiming for quality in the service provided to customers, through the structuring and monitoring of performance indicators, creation of strategies and action plans. Monthly visits to franchised units with the aim of developing standardization, work methodologies, monitoring indicators and developing strategies seeking to help the franchisee achieve the desired performance. Work with SAC and Reclame AQUI, taking the lead in resolving the problem and customer satisfaction. Joint work with the MKT department seeking specific strategies to boost sales for each unit according to its particularities. Participation in Fairs and Events related to Franchising.

Field consultancy in units (franchises and own stores) with diagnosis, implementation of an action plan and initiation of practices to be corrected and/or initiated, carrying out audits when necessary. • Conducting training for franchisees and employees. • Analysis of network indicators and preparation of reports. • Network standardization. • Development of operational processes. • Support and monitoring the performance of stores and their franchisees. • Focus on marketing consultancy, assisting franchisees and company-owned stores with partnerships and specific actions with the aim of increasing flow/ticket.

São Paulo, Sp, Br

Support and development of franchisees in the commercial (sales), administrative, operational, financial areas, recruitment and training of staff, training and analysis of indicators. Strategic meetings with the objective of making the entrepreneur a successful manager with the resourcefulness to manage a high standard aesthetics clinic and an excellent performance team. Webinar development and presentation, generating results-oriented content for the franchisee and team for operation performance and adjustments to the operational organization chart. It is also an important tool to share with the network, marketing campaigns for the current month, commercial dates to be worked on, possibilities for partnerships and events, as well as an action strategy in digital media aimed at achieving the goal. Working with a portfolio of approximately twenty franchisees, nationally, carrying out audits and openings to ensure the standardization and excellence of the brand in the region. Monthly presentation to the board of directors with reports and indicators of unit growth, mystery shopping with competitors, growth projection for the next month, assertive strategy according to seasonality and target management according to costs and clinic performance. Participation in fairs and conventions for sales, promotion and strengthening of the brand.

São Paulo, São Paulo, Br

Responsible for the implementation of the network's new units, as well as all consultancy, pre- and post-opening monitoring. Support and monitoring the performance of stores and their franchisees. • Experience in operational support for the franchise network. • Field consultancy in units with diagnosis, implementation of an action plan and initiation of practices to be corrected and/or initiated, carrying out audits when necessary. • Analysis of network indicators and DREs and preparation of reports. Development of operational processes. Preparation and monitoring of new projects. Monitoring of SAF (Franchisee Customer Service). Monitoring of SAC (Customer Service), and other means such as Reclame Aqui. Direct contact with approved partners and suppliers. Preparation of operational manuals. Implementation of new units/franchises, from documentation analysis, assistance in the search (and approval) of the commercial point, guidance regarding suppliers, architectural design, furniture, software, initial stock until the assembly of the unit.

Responsible for store management, stock control, employee management, financial analysis, sales monitoring, implementation of commercial action development, marketing actions; Implementation of improvements and procedures aimed at increasing sales and financial results; Supervision of franchise standards; Experience in customer service, supervision and team management; Proactivity at work.

Position: Service manager Online service, responsible for the service team and main accounts of the agency. Responsible for restructuring/quality of the service team. Supervision and monitoring of the production team; control of deliveries and deadlines. Clients served: Clarion Events, Infinity, UBM Brazil, Vivenda do Camarão, Fernanda Tavares, CBCDE, MC Graduation, Day Brasil, among others.

Position: Account Manager Responsibilities: Responsible for servicing and managing offline and online accounts. Manage projects and supervise the team, controlling quality and delivery of work with the creation and production teams. Clients served: SKR, Em Cena, Eagle, among others.

Sao Paulo, Sp, Br

Responsible for servicing and managing offline and online accounts. Manage projects and supervise the team, controlling quality and delivery of work with the creation and production teams. Implementation, updating and monitoring of web marketing campaigns on social networks. Clients served: Wickbold, Heineken, Lita Mortari, Alice Ferraz, La Tambouille, Canvas, Hilton, among others.

Responsible for servicing accounts and prospecting for new business. Advice for artists and event management. Clients served: National radio stations.

Organizational psychologist Responsibilities: Apply sports psychology in work aimed at the development and improvement of athletes. Prepare and apply psychological tests and group dynamics, with the aim of monitoring and improving the performance of each athlete, as well as the development of the group as a whole.

Psicologia, Psicologia Organizacional

2º Grau

1º Grau