Carol Declerck Email & Phone Number

Liège, Walloon Region, Belgium

Aubel, Walloon Region, Belgium

Battice, Walloon Region, Belgium

Saint-Jean-Sart

London

• Responsibilities:Responsibility to ensure the centre runs efficiently and cost effectively in line with company policies and procedures working alongside the Area Operations Manager and Area Sales Manager in.
• Responsible for ensuring a high standard of customer service to ensure client retention and maximise revenue generation. Licence fees revenue increase from £225188.61… Show more Responsibilities:Responsibility to.
• Responsible for ensuring a high standard of customer service to ensure client retention and maximise revenue generation. Licence fees revenue increase from £225188.61 (May 2007) to £339,480.08 (September 2008). Also in.
• Manage the IT and Telecommunications service delivery and infrastructure to meet Customer need.
• In conjunction with the Area Operations Manager, responsibility of the daily management of budgets, P&L and cost control to maintain the profitability and increasing the occupancy of the centre with an increase of the.
• Manage the team in all aspects from recruitment, holidays/absence, training and development performance, Ensure self-perpetuating teams that are multi-skilled to provide a high standard of customer service to develop.

Portsmouth, United Kingdom

• Hotel located in City Centre with 144 Rooms, bar, restaurant and conference facilities 80.94 % OccupancyResponsibilities:Responsible for ensuring a high standard of customer service to maximise revenue generation while.
• Together with the general manager set the yearly budget and organise the team accordingly to achieve it.
• Responsible for the… Show more Hotel located in City Centre with 144 Rooms, bar, restaurant and conference facilities 80.94 % OccupancyResponsibilities:Responsible for ensuring a high standard of customer service to.
• Responsible for the induction and training, set up of employees’ objectives.
• Achieved 97.8% at the Quality Management Program.
• In charge of Signature Program (Sale skill Training Program). Improvement of call result (from 52.40% up to 72.20%)

France

•  2004: Reception manager, Commercial Assistant and Management assistant (Le Clos des Oliviers, Vidauban, France)
• Organisation of the rental season: planning of bookings, organisation and follow-up of the cleaning service, follow-up of the maintenance service for 118 accommodation units, search for suppliers, follow-up of orders.
• Management and training of seasonal staff
• Commercial Assistant within the Property sales… Show more  2004: Reception manager, Commercial Assistant and Management assistant (Le Clos des Oliviers, Vidauban, France)
• Commercial Assistant within the Property sales department 2003: Cash manager, secretary (Domaine Les Tamaris, Portiragnes-plage, France)
• Planning and organisation of arrivals ( Approximately 300 per Saturday)

Luxembourg

• Welcoming of VIP and groups.
• Seminars organisation.
• Organisation and communication during important events in the “Brasserie” of the hotel.

University Level Economic Degree, Tourism & Management

Candidatures, Law

Community Manager

Coaching

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