I’m versatile and varied in my content skills.I have deep experience managing content projects. I’m a seasoned Content Project Manager who relishes details like milestones, delivery dates, costs, and schedules. I love finding creative ways to mitigate risks. I’ve hired, managed, and collaborated with many successful editorial and production teams over the years. A former journalist, I can be counted on to write coherently, meaningfully, and efficiently. I can edit swiftly, and to the client’s exacting standards. I've both written and edited Microsoft Press documentation. I am well versed in both the Chicago Manual of Style and Associated Press style, as well as corporate style guides, including the Microsoft Manual of Style.I am passionate about improving the customer experience. At Microsoft I regularly analyzed customer feedback, turning user data into actionable responses that improved product quality, informed product design, and increased customer satisfaction.My work style: • I assume the role of customer advocate, whether or not it's in the job description.• I’m service oriented.• I listen before I speak.• I pay close attention to the details.• I'm a stickler for process. • I get projects done, even in the face of complications and changing business priorities.• I'm dependable and trustworthy.• I value authenticity. • I’m nice.