Carole Clark Email & Phone Number

Mclean, Va, Us

Provide exceptional customer service for 40+ daily inbound calls for “high value” cardholders. Educate customers regarding reward earnings, redemptions as well as basic account information; complete lost/stolen reports and contact merchants in attempt to resolve disputed charges.• Achieved “A List” status for April 2022 as one of top 10% in department of 300 associates,specifically related to outstanding NPS/QA scores.• Received Gold Standard rating for “changing the customer’s day” by all reviewing managers ofa random call calibration.• Consistently recognized for genuine empathy and interpersonal skills demonstrated on everycall with each customer.

St. Petersburg, Fl, Us

Answered back to back incoming customer calls and placed sales orders.• Recognized for ability to connect with customers and resolving issues for a positive outcome.• Increased sales by carefully listening to expressed needs of each caller and suggestingappropriate merchandise.

Plano, Texas, Us

Provided onsite customer service and sales for specialized departments.• Placed catalog orders for customers; provided hands on assistance with online purchases.• Resolved inquiries and issues to customer satisfaction.• Organized and replenished merchandise for visual appeal and product promotions.