Carole Evans

Carole Evans Email and Phone Number

Director of Support Operations @ Cellular Sales
Carole Evans's Location
Knoxville, Tennessee, United States, United States
Carole Evans's Contact Details

Carole Evans personal email

n/a
About Carole Evans

Carole Evans is a Director of Support Operations at Cellular Sales. She possess expertise in team building, leadership, customer retention, training, customer satisfaction and 23 more skills. Colleagues describe her as "Supportive, caring, strategic, and decisive. These are just a few qualities that come to mind when describing Carole. From the time I was interviewed by her, to my first and last day on her team, Carole provided a warm welcome, imparted her knowledge, provided endless support, and the sovereignty to take on a challenging role of a lead technical resource on her team. I started working for Carole in 2020 when our workforce was primarily remote, however her team never skipped a beat. She was always engaged with both leadership and the support staff. Carole oversees multiple teams on prem, remote, and in the field, and yet anytime I needed to run an idea by her, acquire her guidance on getting better acclimated to the organization, its intricacies, and her goals for the team, she was always made herself available. She provided me with autonomy and endless opportunities to grow in my new role to help support the mission and help the team grow. Carole is driven by her passion for helping people. Whether it’s a customer, member of leadership, or an analyst, she treats them all with dignity, respect, and a proper resolution ready to be implemented in a timely manner. Carole treated me with respect and made me truly a believer in the organizations mission and culture she fostered. I enjoyed working with Carole and consider her to be an incredible leader and a wonderful friend.", "I’ve been fortunate to work with Carole for over 10 years. Her resilience, discipline, and loyalty are just a few of her greatest skills. Her passion, coupled with her expertise in technology, training, management and innovative approach, sets her apart as an exceptional Leader. Her attention to detail preparedness, and professionalism make her a cherished peer, friend and leader that is hard to come by. Her reputation for excellence precedes her and I am certain that endorsing Carole will be a testament to her outstanding services and commitment to her team and our company. I have no doubt that I will continue to witness her remarkable work and eagerly anticipate the opportunity to continue to grow as a leader alongside her. I would recommend Carole and her services to anyone as she is honest, loyal and a true image of our values and mission. Wishing you continued success and prosperity in all your endeavors.", and "Carole doesn't settle with average. She architects and initiates change for the betterment of her team, subordinates, and business objectives.  My long term and professional friendship with Carole has given me a front row seat to her creativity, interpersonal management style, and ambitious drive in the ways she professionally stretches herself. Her knowledge base doesn't stay stagnant. Resilient determination drives her to learn all the complexities of a formidable problem so that she can walk away with persuasive impactful solutions. Problem-solving isn't just internalized. She values and seeks out perspectives different from her own to ensure a balanced and collaborative approach. Commitment doesn't end with her own growth, but it reaches to the growth of those around her. As manager, Carole's foremost desire is to see her people flourish. She nurtures their individual journey to success. Whatever her future, Carole produces qualitative results  --improving employee sustainability while driving each player towards the heart of the company."

Carole Evans's Current Company Details
Cellular Sales

Cellular Sales

View
Director of Support Operations
Carole Evans Work Experience Details
  • Cellular Sales
    Director Of Support Operations
    Cellular Sales Apr 2024 - Present
    Knoxville, Tn, Us
  • Cellular Sales
    Senior It Operations Manager
    Cellular Sales Dec 2021 - Apr 2024
    Knoxville, Tn, Us
    Working along side our technology support Managers and Teams to ensure all sites and employees are fully supported and operational.
  • Cellular Sales
    It Operations Support Manager
    Cellular Sales Nov 2017 - Dec 2021
    Knoxville, Tn, Us
    This role came a year after moving to the Operations Support side of Cellular Sales. As the manager of IT Operations Support, I was over the Supervisors of both the Field Tech team and the NOC (remote) Support team.
  • Cellular Sales
    It Operations Support Supervisor
    Cellular Sales Oct 2016 - Dec 2017
    Knoxville, Tn, Us
    I have the privilege of managing the NOC. Our team provides remote support for all of our retail locations. I love what I do and I love the team that I get to work with every day!
  • Cellular Sales
    Tech Protect Supervisor
    Cellular Sales Oct 2015 - Oct 2016
    Knoxville, Tn, Us
    This role was primarily focused on Customer Service through Insurance support. My team within the department assisted with claims, escalations, billing questions.
  • Cellular Sales
    Contact Center Supervisor
    Cellular Sales Aug 2014 - Oct 2015
    Knoxville, Tn, Us
    This role was focused on managing employees on the same shift. During this Supervisory role, I had the opportunity to manage people from sales, insurance, B2B, customer support.
  • Cellular Sales
    Sales Supervisor
    Cellular Sales Apr 2012 - Aug 2014
    Knoxville, Tn, Us
    During this time I supervised a sales team making outbound sales calls in our Contact Center at Cellular Sales.
  • Cellular Sales
    Contact Center Agent
    Cellular Sales Mar 2011 - Apr 2012
    Knoxville, Tn, Us
    I started with Cellular Sales in March of 2011 as a newlywed, looking for a job. I had no idea this one role would lead to the career that I enjoy today. I started in the call center making outbound customer care calls, then also moved over during this to learn the sales call process.
  • Temple Baptist Church / Crown College
    Maintenance Supervisor
    Temple Baptist Church / Crown College Aug 2009 - Dec 2010
    In this role I worked for the college to help with my college tuition. In this role I assisted with managing the maintenance crew, inspecting high visibility areas, etc.
  • My Sister'S House
    Crisis Advocate
    My Sister'S House Mar 2006 - Dec 2008
    I first started working here as a volunteer then became an employee until I moved to Knoxville, TN

Carole Evans Skills

Team Building Leadership Customer Retention Training Customer Satisfaction Customer Service Employee Training Direct Sales Team Leadership Hiring Coaching Time Management Call Centers Human Resources Performance Management Employee Relations Interviews Sales Management Cross Functional Team Leadership Organizational Effectiveness Conflict Resolution Onboarding Talent Acquisition Employee Engagement Organizational Development Training Delivery Employee Benefits

Carole Evans Education Details

  • Liberty University
    Liberty University
    General
  • Crown College, Knoxville, Tn
    Crown College, Knoxville, Tn
    General
  • Nash Community College
    Nash Community College
    English Language And Literature/Letters

Frequently Asked Questions about Carole Evans

What company does Carole Evans work for?

Carole Evans works for Cellular Sales

What is Carole Evans's role at the current company?

Carole Evans's current role is Director of Support Operations.

What is Carole Evans's email address?

Carole Evans's email address is ce****@****ers.org

What schools did Carole Evans attend?

Carole Evans attended Liberty University, Crown College, Knoxville, Tn, Nash Community College.

What skills is Carole Evans known for?

Carole Evans has skills like Team Building, Leadership, Customer Retention, Training, Customer Satisfaction, Customer Service, Employee Training, Direct Sales, Team Leadership, Hiring, Coaching, Time Management.

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