Carole J Bennett Email & Phone Number

Sterling, Co, Us

Seattle, Washington, United States

Seattle, Washington, United States

Tukwila, Washington, United States

United States

• Communicate with bus carriers regarding driver status, customer inquiries.• Answer calls from customers regarding details of their scheduled trips each day for the Access program. • Monitor approximately 3.9K daily trips, to track On-Time Performance metrics.• Communicate customer instructions to driver(s), and obtain arrival ETA’s via two-way radio and text. • Reassign and reschedule drivers if they are running behind schedule.• Perform bus changes and transfers for carriers who sent change requests.• Update and transfer electronic manifests using Trapeze software system. • Prepare Operation Summaries and other various reports for management staff.• Prepare and distribute driver lists for the following day’s routes.

Seattle, Washington

Transferred within company to the city of my dreams. Serving King County Metro paratransit clients with their transportation needs and striving to meet the highest level of On-Time Performance. Due to contract change with King County Metro, name of company changed to Alesig Consulting in November, 2019

Denver, Co

• Frequently recognized by customers for friendly and accommodating service, and noted by Lead Dispatcher for helpful, efficient service, and a high-level of teamwork.• Contacted Emergency Services in situations where drivers called in to report medical emergencies for passengers, such as seizures or shortness of breath.• Alerted Home Healthcare Provider of customers with medical emergencies, to advise them of the situation.• Communicated with bus carriers regarding driver status and customer inquiries.• Monitored approximately 3K daily trips to track On-Time Performance metrics.• Communicated customer instructions to driver(s), and obtained arrival ETA’s via two-way radio and text. • Reassigned and rescheduled drivers when they were running behind schedule.• Updated and transferred electronic manifests using Route Match software system. • Referenced and maintained MS Excel spreadsheet listing drivers in need of assistance with on-time performance.

Richmond, Va

• Answered 100 daily calls, and approximately 75 email requests for bookings. • Submitted and monitored customer requests to change container destination once shipment was in transit – total daily shipments averaged 200.• Provided status updates to customers, regarding shipments in transit. • Saved time and increased efficiency by designing and instituting booking sheet template that reduced per-call recording and keying times, while minimizing keying errors.• Minimized company costs by notifying local offices regarding shipping changes.• Tracked and researched causes of customer concerns to mediate and resolve problems.

Richmond, Virginia Area

• Maintained spreadsheets listing daily work performed by Field Locator Team, as well as weekly and monthly totals which were then utilized for monthly billing invoices.• Served as liaison between locating team and contractors, homeowners, and others to coordinate accurate marking of underground cable Television lines.• Ensured timely delivery of locating services to construction crews, and minimized damage to underground cable TV systems.• Provided remote software support assistance by troubleshooting and diagnosing application errors, which frequently eliminated need for service calls and kept company costs to a minimum.

Personal Development, Curriculum For Living

Diploma, College Preparatory

Activities and Societies: Student office aid