Carole Kadenge Email & Phone Number

Nairobi County, Kenya

• Develop and implement strategic plans that align with the Centre's mission and maximize operational excellence.• Oversee the planning, organization, and execution of all events, ensuring they meet the highest standards of quality and client satisfaction.• Lead and manage a diverse team, fostering an environment of collaboration and excellence.• Build and maintain strong relationships with event organizers, exhibitors, and strategic partners within the industry.• Manage the… Show more • Develop and implement strategic plans that align with the Centre's mission and maximize operational excellence.• Oversee the planning, organization, and execution of all events, ensuring they meet the highest standards of quality and client satisfaction.• Lead and manage a diverse team, fostering an environment of collaboration and excellence.• Build and maintain strong relationships with event organizers, exhibitors, and strategic partners within the industry.• Manage the Centre's budget and financial planning, including revenue generation and cost control measures.• Ensure compliance with all local regulations and industry standards, maintaining Sarit Expo Centre’s reputation as a leading event venue.• Drive innovation within the Centre's offerings to keep pace with market trends and client needs. Show less

Kenya

• Coordinated training sessions to equip business club members with essential management skills and assessed the effectiveness of these seminars through questionnaires and feedback analysis.• Identified and sealed income leakage loopholes, presented customer retention strategies, and streamlined club entry and exit processes.• Generated and provided leads to the Business Banking team to help achieve growth targets for assets, liabilities, and non-funded income.• Managed budgetary… Show more • Coordinated training sessions to equip business club members with essential management skills and assessed the effectiveness of these seminars through questionnaires and feedback analysis.• Identified and sealed income leakage loopholes, presented customer retention strategies, and streamlined club entry and exit processes.• Generated and provided leads to the Business Banking team to help achieve growth targets for assets, liabilities, and non-funded income.• Managed budgetary aspects for all customer events, ensuring timely payment of bills, accurate invoice sign-offs, and verifying bills and invoices for accuracy and proper authorization.• Regularly updated the supplier list, reviewed partnership proposals in alignment with bank policies and the Sourcing department, and coordinated local and international business trips for members, handling all logistical aspects and working with various embassies and ministries.• Facilitated visa arrangements for customers, including drafting invitation letters and necessary documentation for consulates.• Initiated and edited the quarterly Business Club magazine to inform and educate customers on various business matters.• Established and maintained an effective filing and archiving system for managing information.• Addressed and resolved escalated member complaints within the required Service Level Agreement. Show less