Carole Linehan Email & Phone Number

Fostered customer success and accelerated adoption and engagement for multi-million-dollar Salesforce implementation projects in the financial services and non-profit business sectors. • Developed and maintained strong relationships with key project stakeholders to drive customer success, including attending partner conferences and joining client conversations to help bridge understandings. “Her ability to stay calm, positive, and informative all at the same time with a smile on her face is admirable. From all of us on the project, as well as the client who consistently sings her praises, we say, thank you! You are the superhero!”• Designed instructional videos, becoming the highest-demanded author in a client’s organization of nearly 500 people. • Exercised project management skills using the agile methodology, leading discovery sessions, facilitating user acceptance testing, creating and executing strategic go-live plans, and prioritizing technical requirements. • Delivered highly engaging training to learning and development teams and end users, considering the best practices, business needs, and constraints of the partners. “Carole is great, she keeps the meeting's pace always instructional, fun, and dynamic.” • Initiated an organization-wide campaign on mindful cybersecurity including the creation of a taskforce to prevent breaches and instill a culture of online accountability.• Performed gap analyses identifying the desired project state of organizations and a path to achieve those goals, including training and management strategies. • Demonstrated an aptitude for learning new technologies by learning and achieving five Salesforce certifications within ten months. • Facilitated impactful culture and team-building initiatives as part of the company’s values rollout.• Revitalized internal processes, crafting a comprehensive onboarding process, a project management toolkit, and business analysis skills workbook.

Fairfax, Virginia, United States

Managed Advanced Academic Program serving 1000+ students and 100+ educators. Successfully coached teachers to upskill the use of instructional strategies through highly engaging instructor-led training, mentoring, infographics, and modeling. Delivered presentations of complex, high-stakes information to large, diverse, in-person audiences of parents and teachers, and resolved questions and concerns with excellent customer service. Planned, coordinated, and facilitated annual, multi-faceted career exhibition events involving more than 60 professional presenters and over 1000 attendees.Facilitated parent meetings and served as a consultative guide in understanding complex application and appeal processes. Increased access and opportunity for historically underrepresented populations and trained faculty to challenge unconscious bias and increase equity, which led to three times as many students accessing the advanced academic program.Migrated to an online database that increased efficiency and improved the management of confidential data for more than 1000 students per academic year.

Fairfax County Public Schools, Fairfax, Virginia Achieved 100% passing rate on Virginia Standards of Learning tests for five years.Built a community of learners through differentiated instruction and incorporated a diverse range of literature and arts, as well as a selection of guest speakers. Led a six-person team in developing and communicating learning targets.Analyzed student data, identified curriculum resources, and established school-wide instructional goals as an instructional team member.Contributed to establishing school-wide goals and action plans toward achieving those goals as a School Improvement Plan (SIP) Committee member.Supervised, mentored, and evaluated graduate level student-teachers.

Master Of Arts (M.A.) Teaching, Education

Bachelor'S Degree, Interdisciplinary Liberal Studies