Carole Mayes Email and Phone Number

Carole's current role is that of Business Service Manager (BSM) within IT Service Availability. The core purpose of this role is to be accountable for the overall provision of end to end IT service to specific business units. This involves building long lasting relationships with senior business and IT colleagues, and being able to discuss and articulate all elements of the service offering (examples including Risks, IT costs to that business unit, service availability, IT changes impacting the service offered by the business unit). Carole's focus is to continue to build and maintain relationships across the Group.Carole has been in this role since July 2010 facing initially into Group Finance and Group Corporate Treasury businesses (up until September 2012) and more recently into the Retail Telephone Banking Channel.Key Achievements:Implementation of service management disciplines into Group Corporate Treasury through structured service improvement plans.Under the One Better Way programme, she lead and delivered revised roles and responsibilities for the service owner community.As part of the Breakthrough programme continues to undertake mentoring activities for colleagues both in and out of IT.Key skills and experience:Leadership: Carole has over 20 years experience of leadership experience gained through various roles within the Group. The majority of her 21 years service have been spent in operational environments both in IT and the business.Carole's key strengths within the Leadership identity are in Influence and this is evidenced in the strong lasting relationships she has built within the organisation over the years. Carole is happy in her current role however this may change over the next couple of years when she may seek new challenges. Carole is based in West Yorkshire.