Carole Monte Email & Phone Number

Bangor, Maine

• Created Process Improvement Action Plans.
• Analyzed payor gaps in care reports.
• Researched best practices surrounding CMS preventative measures.
• Enhanced position to become a resource for internal and external clients.
• Instrumental in achieving Medicare Shared Savings with 96% quality score

Bangor, Maine

• Identification of patients due for preventative services utilizing internal and external sources.
• Face to face and telephonic outreach.
• Performed Medicare annual wellness exams collaboratively with physician.
• Scheduling of appropriate referrals, labs and follow ups.
• Continual chart maintenance and updating

Bangor, Maine

• Manage staff of 25 – Medical assistants, team secretaries and pre-visit planners.
• Coordinates daily operations of clinic.
• Created new workflows to meet reporting requirements.
• Continuous monitoring and mentoring to enhance MA compliance.
• Scheduling – training.
• Created an implemented Process Improvement Committee.

Bangor, Maine

 Prioritize patient daily care according to acuity and scheduled patient procedures. Admission intake and assessments. Prepare discharge paperwork and referrals. Liaison between MD, facility, pharmacy and laboratory. Conduct care plan meetings for skilled and long term residents to ensure ongoing quality of care. Assist with patient, family and staff.

Bachelor'S Degree, Sociology, Cum Laude

Licensed Practical Nurse, Ln, Licensed