Carole Monte Email & Phone Number

Bangor, Maine

• Created Process Improvement Action Plans.• Analyzed payor gaps in care reports.• Researched best practices surrounding CMS preventative measures.• Enhanced position to become a resource for internal and external clients.• Instrumental in achieving Medicare Shared Savings with 96% quality score

Bangor, Maine

• Identification of patients due for preventative services utilizing internal and external sources.• Face to face and telephonic outreach.• Performed Medicare annual wellness exams collaboratively with physician.• Scheduling of appropriate referrals, labs and follow ups.• Continual chart maintenance and updating

Bangor, Maine

• Manage staff of 25 – Medical assistants, team secretaries and pre-visit planners.• Coordinates daily operations of clinic.• Created new workflows to meet reporting requirements.• Continuous monitoring and mentoring to enhance MA compliance.• Scheduling – training.• Created an implemented Process Improvement Committee.• Recipient of Robert P Allen Quality Award.

Bangor, Maine

 Prioritize patient daily care according to acuity and scheduled patient procedures. Admission intake and assessments. Prepare discharge paperwork and referrals. Liaison between MD, facility, pharmacy and laboratory. Conduct care plan meetings for skilled and long term residents to ensure ongoing quality of care. Assist with patient, family and staff education. Performs all aspects of patient care-medication administration, treatments, and immunizations. Transcribe and implement MD orders. Utilize EMR to enter and retrieve patient data Answer multi-line phone, operate fax and copy machine.

Bachelor'S Degree, Sociology, Cum Laude

Licensed Practical Nurse, Ln, Licensed