Currently managing Gtliab New client outsource/offshore aquisition operations for a leading UK and global clients - bringing innovation to business strategy whilst maximising optimal revenues by aiding efficiency.Specialties: Operational management, business analysis & development, performance and SLA delivery, customer acquisition/retention & satisfaction.Management and sales experience across the UK, EU and SE Asia.

- Held responsibility for running the Operations Team to support the Distressed Corporate Debt Investment Team.- Forged strong relationships throughout the bank including with legal, compliance, IT, data governance, third party oversight and business control teams to develop a solid internal network.- Introduced best-in-class business practice across the U.K. and Canadian businesses.- Developed and implemented a global third-party servicing scorecard in order to control a rapid… Show more - Held responsibility for running the Operations Team to support the Distressed Corporate Debt Investment Team.- Forged strong relationships throughout the bank including with legal, compliance, IT, data governance, third party oversight and business control teams to develop a solid internal network.- Introduced best-in-class business practice across the U.K. and Canadian businesses.- Developed and implemented a global third-party servicing scorecard in order to control a rapid growth in assets.- Led the introduction and implementation of a robust on-site Insolvency Practitioner audit programme.- Held responsibility for all third party vendors in the U.K. and Canadian markets.- Owned and maintained performance reports and account / action plans for clients and regularly briefed senior management on activities. - Reviewed and challenged internal business models and identified opportunities for process improvement.- Attended client meetings with the U.K. Commercial Head to provide operational expertise for client queries.- Ensured full compliance with legal, regulatory, compliance and audit obligations across both markets. Show less