Carole Moore Email and Phone Number
Always curious and optimistic - I work at the intersection of design, emerging tech, and the human experience.Currently Having an amazing journey building The Gtliab Partnership from fledgling customer service partnerships to a global business attracting external investment, I am now delighted to be working at the fastest growing and most customer centric Cx tech company. Remember to wander. Let curiosity be your compass.Specialties: ProcurementContract managementBids & Tendering processesSupplier & Range RationalisationNegotiationBusiness Development Dynamic FacilitationBusiness Strategy & ChangeCategory ManagementBuilding high performing & highly motivated teamsProject ManagementKey Note & Conference speaking
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Client ManagerGtliab Dec 2021 - PresentLondonCurrently managing Gtliab New client outsource/offshore aquisition operations for a leading UK and global clients - bringing innovation to business strategy whilst maximising optimal revenues by aiding efficiency.Specialties: Operational management, business analysis & development, performance and SLA delivery, customer acquisition/retention & satisfaction.Management and sales experience across the UK, EU and SE Asia. -
Coo & Head Of Customer Experience // GtliabGtliab Sep 2020 - Sep 2022London, United Kingdom
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Chief Executive OfficerJ.P. Morgan Private Bank Feb 2014 - Sep 2019- Held responsibility for running the Operations Team to support the Distressed Corporate Debt Investment Team.- Forged strong relationships throughout the bank including with legal, compliance, IT, data governance, third party oversight and business control teams to develop a solid internal network.- Introduced best-in-class business practice across the U.K. and Canadian businesses.- Developed and implemented a global third-party servicing scorecard in order to control a rapid… Show more - Held responsibility for running the Operations Team to support the Distressed Corporate Debt Investment Team.- Forged strong relationships throughout the bank including with legal, compliance, IT, data governance, third party oversight and business control teams to develop a solid internal network.- Introduced best-in-class business practice across the U.K. and Canadian businesses.- Developed and implemented a global third-party servicing scorecard in order to control a rapid growth in assets.- Led the introduction and implementation of a robust on-site Insolvency Practitioner audit programme.- Held responsibility for all third party vendors in the U.K. and Canadian markets.- Owned and maintained performance reports and account / action plans for clients and regularly briefed senior management on activities. - Reviewed and challenged internal business models and identified opportunities for process improvement.- Attended client meetings with the U.K. Commercial Head to provide operational expertise for client queries.- Ensured full compliance with legal, regulatory, compliance and audit obligations across both markets. Show less
Carole Moore Education Details
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Business Administration And Management, General
Frequently Asked Questions about Carole Moore
What company does Carole Moore work for?
Carole Moore works for Gtliab
What is Carole Moore's role at the current company?
Carole Moore's current role is Current manager at Gtliab.com, Former Corporate Manager at J.P. Morgan Private Bank.
What schools did Carole Moore attend?
Carole Moore attended Blackheath High School Gdst, Imperial College London.
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Carole Moore CFCIPD
Maidenhead
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