Customer Service Representative
Adelphia Cable
Blarsville, Pa
I utilized the Adelphia Cable Data billing system and other appropriate resources to answer all customer inquiries. I handled all elements of subscriber cable accounts including the scheduling of installations, changes, repairs or disconnections of service. I provided potential and existing cable customers with information about programming options and changes, premium channels, pay-per-view promotions, service enhancements and any additional products or services which might increase customer satisfaction or company revenues. In addition, I worked the front counter collecting payments, researched and verified information regarding customers and potential customer as required, distributed equipment.