Carole Sharp Email & Phone Number

Peachtree Corners, Georgia, Us

• Successfully manage a team of adjusters exceeding expectations in customer service and claims management for a Third Party Administrator.• Responsible for implementing training to ensure compliance with State mandated Continuing Education Units.• Implemented Training Task Force for New Hires ensuring effective training methods.

New York, Ny, Us

• Successfully manage a team of 7 adjusters in workers’ compensation claims handling methods by delivering claims and customer service that exceeds expectations.• Oversight of Lien Unit• Oversight of claims handling procedures including excess and statutory compliance• Monthly Internal Audits with positive results.• PAR Audit Rebuttal Committee

Us

 Manage all aspects of multiple National accounts to ensure cost effective claims resolution. Prepare and perform quarterly file reviews with appropriate follow-up. Troubleshooter on high profile claims. Resource in evaluating and developing strategies on complex claims. Manage litigation and investigative strategies. Identify and pursue early resolution strategies. Educate client as it relates to California jurisdictional issues

New York, Ny, Us

 Manage major cases critical in nature including spinal cord injuries, head injuries with loss of consciousness, burns requiring hospitalization, failed back surgeries, crushing, amputations and de-gloving injuries. Implement strategies to minimize exposure. Excess Carrier Adjuster for specified accounts. Participate in round table discussions and Committee Reviews. Mentor and coach in reserving techniques and resolution strategies. Foster professional relationship with accounts, brokers, and risk managers with positive results. Emergency Response Team***Crossed Trained in Property. CAT Property Team.

Sr. Claims Examiner for multiple middle market accounts. Established reserves and settlements within established guidelines on litigated and non litigated claims. Identify and facilitate early intervention strategies to secure reasonable settlements.