Carole A. Meade, Crp Email & Phone Number

West Palm Beach, Florida Area

Manage a group of thirty plus Regional Managers, Project Managers, Instructional Designers, Assessment Specialists, Media Specialists, Technical Writers, and Editors.• Foster and maintain solid relationships with clients to support their ongoing specialized development needs winning Sumaria Networks “Partner of the Year” award for the past 2 years•Tripled the revenue and resource capabilities of Sumaria Network by partnering with vendors to expand knowledge and skill sets for specialized development solution areas.•Created a Leading-Edge image for Sumaria Networks by promoting and supporting the use of highly innovative learning solutions for customers.•Industry speaker on a variety of Innovative Learning Solutions topics.

Developed and implemented multiple product offers. Analyzed and measured business impacts of enterprise developed HR and learning products. •Designed, developed and patented a scalable, repeatable business measurement process that reduced timelines and resources by a minimum of 50%.•Created and conducted business measurement studies on various HR and Learning programs developed for customers showing triple digit ROI and multi-million dollar returns.•Reduced redundant processes and generated significant cost savings by co-developing an information management offer that centralized reporting of HR and Learning functions enabling business analysis and insights via dashboards and scorecards for all management levels.

• Reduced timelines by 50% producing significant savings of resources, by adapting a traditional certification job task analysis process into a fast-track workshop.• Doubled the number of exam completions (10 vs. 4) by streamlining processes and using remote collaboration technologies.• Reduced dependence on external vendors 45% by assimilating certification process workshops resulting in significant savings.• Co-designed and developed the first hands-on live lab technical certification creating a new revenue stream and significantly increasing customer satisfaction.• Designed and developed the company’s first sales certification exams which utilized scalable bundled product solutions and a series of role-based scenarios resulting in a full-scale comprehensive sales certification program.• Created the first Telecom Industry specialty professional certifications CCM and VSM.

Designed and implemented a network of synchronous/asynchronous satellite training direct to business partner’s sites. Advised internal and external clients on media selection methods, ROI processes and eLearning technologies.•Designed, developed and implemented Lucent Technologies first satellite television network the “L-Channel” for delivering product and technology training direct to business partner sites, enabling live training without the cost of travel, resulting in significant cost savings for the company. •Instructed producers and developers on interactive television processes and methodologies. •Managed and directed large-scale user training conferences that introduced use of technologies such as interactive television, live web-cast, audio and video•Received the “Lucent President’s Award” for the L-Channel satellite television network.•Significantly increased the amount of training programs (30 vs. 4) delivered via satellite by creating repeatable program series and streamlining processes resulting in the ability to bring just-in-time product training to business partners which increased sales and revenue opportunities.•Co-developed Avaya’s first consolidated centralized training program known as Avaya University resulting in significant cost savings due to streamlined processes and eliminating duplication of efforts.

Greater Boston Area

Mba - Certificate, International Business

Crp - Certified Roi Professional, Business/Managerial Economics

Bs, Management