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Award-winning senior level Change Leader, strong in up-front strategy and on-target implementation by orchestrating stakeholders' energies into committed collaborative action, bringing stakeholders forward as co-creators.Architect of collaboration and pioneering leader of groundbreaking projects linking culture change, adoption of new technologies, communications and learning solutions with the bottomline for employee engagement and measurable business results.Senior Project Manager and Coach with a proven track record in leading large-scale change through stakeholder buy-in, cross-functional alignment and delivering innovative human and technology solutions into complex business and technical environments.Specialties: >Culture Change as foundation for implementing corporate initiatives, mergers & acquisitions, etc.>Strategy, design, development and adoption of new technologies and Performance Improvement solutions.>Crafting conflict & frustrations into productive employee engagement solutions which align employee aspirations with corporate goals.>Leading change through collaborative mechanisms for stakeholder buy-in & cross-functional alignment.>Interactive learning solutions: online, virtual & live.Awards: >Bill Gates presented Windows World Brilliant Solutions award>ASTD Best Successful Practice award: Training and Performance Improvement Learning Technology>ISPI Award of Excellence for Outstanding Performance Improvement Intervention
Coaction Consulting
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Change Leadership Consultant & CoachCoaction Consulting Jan 2017 - PresentFor companies: Strategy, construction and implementation of Change Management methodology and master toolset, establishing excellence and consistency in successful Change Management. Structuring and modeling the most practical and effective practices while orchestrating the collaborative action of the humans who can make it happen. For individuals and teams: Coaching and mentoring leaders of change at all levels in leading successful strategy and adoption of change.
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Principal Strategist, Employee DevelopmentPacific Gas And Electric Company May 2012 - Nov 2016San Francisco Bay AreaThought leader for the strategic direction of onboarding and career development. Leader/Developer of innovative multiple media solutions to critical gaps in quality onboarding for employee engagement, retention, accelerated time-to-productivity as well as corporate reputation. Leadership development expertise (e.g., instructional design, adult learning theory, learning media mix, team dynamics, training delivery, change management, application of new technologies). Led development of critical new initiatives that required building collaboration and leveraging stakeholders as delivery partners throughout the lines of business.Expertise in program and project management and in influencing cross functional teams and leaders. Passion for connecting employees' aspirations with the corporate vision and goals. -
Consultant, Talent DevelopmentPacific Gas And Electric Company Feb 2011 - May 2012San Francisco Bay AreaStrategy, business case development, change leadership, as well as phase one implementation for multiple talent development initiatives including Knowledge Transfer, Onboarding, Career Development, Tuition Refund Programs.
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PrincipalCoaction Consulting 2009 - 2012Consultant/Coach/Developer of “Talent Growth Curricula: Workshops With Teeth™”, including collaborative sessions & follow-on coaching for aligning, publicizing and expanding current skills to meet market opportunities, resulting in individual Action Plans and using obstacles as levers to build personal and professional mastery.
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Manager, It Talent DevelopmentAaa Northern California, Nevada And Utah May 2006 - Nov 2008Initiated IT Talent Development department to launch and skill the IT organization, as it relocated and grew from 70 to 598 in just over 1 year. >Architect of learning culture strategy to drive productivity. Built team, goals, strategies, budgets, standards, policies, processes and metrics.>Developed strategic partnerships with senior leaders, Business Units and vendors.>Designed and led successful high-visibility cultural initiative which merged two clashing IT cultures. Innovated employee interaction mechanisms, surfaced hundreds of issues and resolved the toughest, increasing employee engagement, collaboration and productivity.>Designed & facilitated Train-The-Trainer program for Executive & Employee trainers; coached Executives to model leadership values & behaviors.>Led strategic match between business needs and delivery of blended adult learning solutions, including instructional design, content development, e-learning, instructor-led and innovative mechanisms for leveraging internal knowledge and skills.
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Change Management ConsultantCsaa Sep 2003 - May 2006Responsible for leading combined IT/Business Unit Release Management Teams to implement software changes to the enterprise production environment.• Consistently achieved superior results: Lauded as model for implementing new processes and standards through training and stakeholder buy-in processes.• Elevated the overall quality of IT releases, enhancing the credibility of the team and new processes. • IT Action Team: Developed and implemented program to raise IT’s understanding of business partners’ goals, strategies and needs as well as IT’s value in achieving the goals. Measured awareness increase at 50%.
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Senior Project Manager, ItCsaa Mar 1998 - Aug 2003Managed Project Managers, Project Coordinators, Technical Team Leads and matrixed (business and technical) Project Team members. Surfaced risks and developed resolution strategies for IT initiatives to replace multiple core business processes and technology. Established numerous AAA Best Practices for Project Management, PMO Mentoring and Training strategy, framework and processes and speedy RFP and Vendor Selection process.
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Leadership Development/Personal Mastery CoachLearning As Leadership 1990 - 2003 -
Interactive Media Project Manager/ProducerApple Computer 1986 - 1993• Produced Apple Computer’s “Videodisc ToolKit”, unveiled at MacWorld 1988, distributed worldwide; best-selling authoring support tool through 1991.• Pioneered EPSS (Electronic Performance Support System) for Apple Computer, Inc. Authored first Apple ToolKit and videos training Macintosh users to produce interactive media in HyperCard. The “Videodisc ToolKit” became the model for all of Apple’s HyperCard media ToolKits.• Designed and produced first HyperCard program to train and support Apple Product Documentation groups, manufacturing sites, VARs and other users worldwide in consistent application of standard processes.• Designed and implemented collaborative process and computer-aided Configuration Management, building a worldwide coalition of Apple managers and reducing Apple products’ time to market by 67%.• Orchestrated Apple Computer’s unified presence at the Third International MacroMedia Users Conference, designed and facilitated all audience and Press activities for the successful launch of the new Apple Multimedia Program. • Developed and produced first video symposium for top international multimedia designers to illustrate human interface design thought processes and techniques. -
ConsultantMultisystems 1973 - 1979
Carole Joy Berkson-Ross, Pmp, Cpt, Acc, Mim Skills
Frequently Asked Questions about Carole Joy Berkson-Ross, Pmp, Cpt, Acc, Mim
What company does Carole Joy Berkson-Ross, Pmp, Cpt, Acc, Mim work for?
Carole Joy Berkson-Ross, Pmp, Cpt, Acc, Mim works for Coaction Consulting
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Carole Joy Berkson-Ross, Pmp, Cpt, Acc, Mim's current role is Change Leadership Consultant & Coach at Coaction Consulting.
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Carole Joy Berkson-Ross, Pmp, Cpt, Acc, Mim has skills like Program Management, Strategy, Training, Change Management, Cross Functional Team Leadership, Culture Change, Leadership, Leadership Development, Management, Pmo, Process Improvement, Project Management.
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