Carole Joy Berkson-Ross, Pmp, Cpt, Acc, Mim Email & Phone Number

California, United States

For companies: Strategy, construction and implementation of Change Management methodology and master toolset, establishing excellence and consistency in successful Change Management. Structuring and modeling the most practical and effective practices while orchestrating the collaborative action of the humans who can make it happen. For individuals and teams: Coaching and mentoring leaders of change at all levels in leading successful strategy and adoption of change.

San Francisco Bay Area

Thought leader for the strategic direction of onboarding and career development. Leader/Developer of innovative multiple media solutions to critical gaps in quality onboarding for employee engagement, retention, accelerated time-to-productivity as well as corporate reputation. Leadership development expertise (e.g., instructional design, adult learning theory, learning media mix, team dynamics, training delivery, change management, application of new technologies). Led development of critical new initiatives that required building collaboration and leveraging stakeholders as delivery partners throughout the lines of business.Expertise in program and project management and in influencing cross functional teams and leaders. Passion for connecting employees' aspirations with the corporate vision and goals.

San Francisco Bay Area

Strategy, business case development, change leadership, as well as phase one implementation for multiple talent development initiatives including Knowledge Transfer, Onboarding, Career Development, Tuition Refund Programs.

Consultant/Coach/Developer of “Talent Growth Curricula: Workshops With Teeth™”, including collaborative sessions & follow-on coaching for aligning, publicizing and expanding current skills to meet market opportunities, resulting in individual Action Plans and using obstacles as levers to build personal and professional mastery.

Initiated IT Talent Development department to launch and skill the IT organization, as it relocated and grew from 70 to 598 in just over 1 year. >Architect of learning culture strategy to drive productivity. Built team, goals, strategies, budgets, standards, policies, processes and metrics.>Developed strategic partnerships with senior leaders, Business Units and vendors.>Designed and led successful high-visibility cultural initiative which merged two clashing IT cultures. Innovated employee interaction mechanisms, surfaced hundreds of issues and resolved the toughest, increasing employee engagement, collaboration and productivity.>Designed & facilitated Train-The-Trainer program for Executive & Employee trainers; coached Executives to model leadership values & behaviors.>Led strategic match between business needs and delivery of blended adult learning solutions, including instructional design, content development, e-learning, instructor-led and innovative mechanisms for leveraging internal knowledge and skills.

Responsible for leading combined IT/Business Unit Release Management Teams to implement software changes to the enterprise production environment.• Consistently achieved superior results: Lauded as model for implementing new processes and standards through training and stakeholder buy-in processes.• Elevated the overall quality of IT releases, enhancing the credibility of the team and new processes. • IT Action Team: Developed and implemented program to raise IT’s understanding of business partners’ goals, strategies and needs as well as IT’s value in achieving the goals. Measured awareness increase at 50%.

Managed Project Managers, Project Coordinators, Technical Team Leads and matrixed (business and technical) Project Team members. Surfaced risks and developed resolution strategies for IT initiatives to replace multiple core business processes and technology. Established numerous AAA Best Practices for Project Management, PMO Mentoring and Training strategy, framework and processes and speedy RFP and Vendor Selection process.

• Produced Apple Computer’s “Videodisc ToolKit”, unveiled at MacWorld 1988, distributed worldwide; best-selling authoring support tool through 1991.• Pioneered EPSS (Electronic Performance Support System) for Apple Computer, Inc. Authored first Apple ToolKit and videos training Macintosh users to produce interactive media in HyperCard. The “Videodisc ToolKit” became the model for all of Apple’s HyperCard media ToolKits.• Designed and produced first HyperCard program to train and support Apple Product Documentation groups, manufacturing sites, VARs and other users worldwide in consistent application of standard processes.• Designed and implemented collaborative process and computer-aided Configuration Management, building a worldwide coalition of Apple managers and reducing Apple products’ time to market by 67%.• Orchestrated Apple Computer’s unified presence at the Third International MacroMedia Users Conference, designed and facilitated all audience and Press activities for the successful launch of the new Apple Multimedia Program. • Developed and produced first video symposium for top international multimedia designers to illustrate human interface design thought processes and techniques.