Carole Bickley Email & Phone Number

• Supports the CM workstream across PEO and PMO efforts, supporting leadership command
• Ensures CM processes align with rapidly developing DevSecOps practices across the enterprise
• Provides senior-level technical knowledge and consultation for architectural and engineering initiatives associated with the Federal Electronic Health Record
• Provides support for technical road map, interoperability, and product architectural designs and reviews
• Collaborates with stakeholders, other teams, and management on the enterprise IT infrastructure
• Provides input and direction on current IT processes and architecture, and identifies process improvement opportunities

Arlington, Virginia, United States

Support stakeholders' management in relation to change requests and change control boardsExecute stakeholders' communication specific to CM activitiesEstablish and maintain integrated CM repositoriesTrack and monitor configuration items to ensure compliance with procedureDeliver technical trainingWork multiple projects concurrently within deadlines

Ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values. Performs and/or oversees daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.

Centreville, VA

Ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values. Performs and/or oversees daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.

Herndon, VA

Under the general supervision of the General Manager/Owner, was responsible for accurately scheduling of qualified caregivers based on all new and current clients.

Herndon, VA

Provided near real-time monitoring of client specified security devices within a 24X7 operational delivery environment. Performed investigations and analysis of security events and aggregate alerts to determine if the client was at risk from internal or external threats. Adhered to standard operating procedures. Maintained monitoring and shift reports and.

Troy, AL

Provided end-user UNIX support for low complexity applications. Used AutoSys during troubleshooting. Provided concise information to enable problem resolution and escalated unresolved issues to level 2 and level 3 personnel. Followed up on closure of completed incidents and changes in appropriate Remedy ITSM tools. Identified the need to update user.

Montgomery, AL

Provided prompt and courteous customer service. Provided end-user, Client Support Admin (CSA) and Network Computer Center (NCC) phone support. Experienced with Active Directory to create, modify, move and assign mailboxes. Experienced with Active Directory to create, modify, move, delete, and restore distribution lists. Experienced with Remedy trouble.