Carole Fitt Email & Phone Number

Pocklington, Gb

Ely

Responsible for:The preparation, scheduling, resourcing and administration of site service works including; servicing, maintenance, commissioning, operator training and remedial works for the company’s products (and identified competitor products included within the scope of service agreements), on clients’ sites, for the European business.Management of service administration staff and engineers.To plan and manage the delivery of service and maintenance works in line with clients’ requirements, service agreements and ad hoc/remedial service, including placing orders in line with authorised levels, and organising resourcing through own and/or sub-contract labour as appropriate. To prepare all necessary paperwork and obtain permits for work on clients sites, and also ensure that all reports sheets are completed and forwarded to the client in a timely fashion following completion of the job. To build and maintain relationships with the client through a high standard of customer interaction. To ensure that the service engineers and any subcontractors undertaking remedial works on clients’ sites have all the necessary information, equipment, experience and training for them to be able to carry out their work safely and efficiently, by identifying any specific site requirements. To assist with the forecast spares requirements, to ensure appropriate stock levels are maintained and parts are available for Service works. To provide product support to Service Sales Engineers through the production of cost estimating in relation to company products for variations and additional parts as required. To maintain an understanding of the Company’s service administration requirements and identify any additional areas where improvements and efficiencies can be made. To maintain accurate records in order for all work carried out and ensure accurate, proactive submission of invoices where appropriate, and update the appropriate Database.

Newmarket

Newcastle Upon Tyne, England, United Kingdom

Cambridge, United Kingdom

Assisting PMs with identification and management of resources for Wind Farm projects including searching for technical resources and sourcing new contractors. Keeping the work schedules up to date to help ensure correct personnel and equipment resourcing allocation on projects Reviewing contractor certifications to ensure all technical training is up to date and coordinating any required on-site induction and/or training for project staff and contractors Ensuring that timesheets are submitted by on site project staff and contractors and entered into IFS for processing Reviewing contractor invoices against submitted timesheets on IFS Monitoring project staff hours on IFS and collating data for reporting purposes as requested by the project team Organising logistics for projects, including coordinating equipment requirements, including kit ordersfor Wind projects Booking accommodation, flights and vehicles for technicians and other personnel attending site Organising any necessary visas for project staff Creating purchase requisitions for all logistics associated with allocated projects

Littleport

Managing Field Service Technician mobilisation globally for the wind farm and oil & Gas industry, including client and supplier liaison. Maintaining job specific offshore certification and organising training courses as per job specific role requirements.Managing all visa/work permit requirements for each specific project aligned to mobilisation schedules.Acting as interface with assigned travel company to ensure a cost effective and efficient travel support service within agreed budgets.Ensuring that all third party costs, travel cost and labour bookings are added to VISUAL ERP system.Support upkeep of all Service forecast, technician utilisation and reporting systems.

Cambridge

 Implementing and maintaining an Electronic Reading Log to ensure accuracy of procedures, instructions and specifications in accordance to company’s QMS and AS9100 regulatory requirement. Delivering a lean and compliant office work place. Ongoing development and management of office systems. Managing the facilities of the building including maintenance work and office moves. Sourcing and ordering office stationery and equipment.  Raising purchase orders for commercial products and services. Outsourcing and booking of training, travel, accommodation, catering for events and meetings. Assisting with processing invoices, expenses report administration. Collation of technical documentation for job packages. Diary management for Manufacturing Support Manager and senior staff. Taking minutes at management meetings and distribution of confidential communications. Administrative support for the Quality and Health & Safety Coordinators. Management of administrative staff and their activities. Sending RFQS and generating purchase orders using EPICOR MRP system.

Royston

Technical coordinator:Central point of coordination for critical resources, scheduling for all the teams in the companyCoordination of testing system downtime due to calibration or repairs. Support various functions with administration Involvement in development of a new project management softwareDeputy Team Manager:Ensure the smooth operation of the office with direct responsibility of 5 project managers. Responsible for staff training, development and performance appraisals.Primary contact for all incoming sales enquiries and allocating workload to project managers, including reviewing of quotations and invoices.Oversee scheduling of projects to ensure best use of test equipment to maximise profit.Review and improve team processes in line with ISO 9001 accreditation requirements.Liaison and meetings with other company functions necessary to perform duties and aid business and organisation developmentProject Manager:Advise wireless communication manufacturers of certification requirements. Produce quotations, generate purchase orders, create test plans and schedule test slots on specific test systems and issue invoices.Generate progress reports and final certification reports using the company’s advanced project management software.Organise subcontract work to third party labs, supervise external testing and expenditure.Work to move project to a successful completion in line with agreed timescales and budget.

Saffron Walden

Pro-active account management for this company manufacturing polymer material by maintaining client database, identifying best-sellers by producing reports, studying buying patterns. Forecasting sales and liaising with production department to ensure adequate levels of stock.