Carole George Email & Phone Number

Little Rock, Ar, Us

Little Rock, Arkansas Area

Payroll and Benefits

•Oversee implementation and administration of benefit programs, policies, and procedures for approximately 900 employees in 7 states.•Develop processes for administration of all health, welfare, and retirement plans and systems to ensure legal compliance.•Monitor benefits usage and trends; recommend cost effective plan changes as needed.•Work with brokers to negotiate or renegotiate benefit plans.•Partner with benefit vendors to resolve employee enrollment or claim… Show more •Oversee implementation and administration of benefit programs, policies, and procedures for approximately 900 employees in 7 states.•Develop processes for administration of all health, welfare, and retirement plans and systems to ensure legal compliance.•Monitor benefits usage and trends; recommend cost effective plan changes as needed.•Work with brokers to negotiate or renegotiate benefit plans.•Partner with benefit vendors to resolve employee enrollment or claim issues.•Manage 401(k) plan administration, audit, and reporting to payroll and finance departments.•Design communications for employees in all aspects of benefits management.•Establish and maintain benefit plan setup and rules in ADP HR and Benefits site, including carrier connections, COBRA, Flexible Spending Account administration, and employee self-serve module.•Develop process for reconciliation of monthly benefit payments (approximately $9.6 million annually) and reporting to payroll and finance departments.•Develop Annual Enrollment schedule, communications package and presentation; present information to corporate employees in on-site meetings.•Organize and manage annual Benefits Fair and flu-shot clinic for corporate employees.•Satisfy employee inquiries regarding all benefits policies and programs, including health and welfare, disability, Flexible Spending Accounts, COBRA, and 401(k). Show less

•Manage administration of over 40 health and welfare plans.•Manage internal call center for over 16,000 active and retired employees.•COBRA and HIPAA compliance and administration; coordinate changes due to ARRA regulations.•Manage development of outsourcing vendor programming. •Lead web testing for enhancements to online benefit enrollment system.•Participate in annual review and edit of business requirement documents, web specs, and new employee and annual enrollment… Show more •Manage administration of over 40 health and welfare plans.•Manage internal call center for over 16,000 active and retired employees.•COBRA and HIPAA compliance and administration; coordinate changes due to ARRA regulations.•Manage development of outsourcing vendor programming. •Lead web testing for enhancements to online benefit enrollment system.•Participate in annual review and edit of business requirement documents, web specs, and new employee and annual enrollment communications.•Department liaison for financial audit and SOX testing.•Maintain records for Accounts Payable reporting for all health and welfare plans.•Develop processes for approving enrollments and status changes in online benefits system. •Develop pro-active notices to employees of enrollment and document deadlines. •Develop process and communications to collect benefit payments from employees on leave of absence to comply with FMLA and Short-Term Earnings Protection Plan regulations.•Assist in design and implementation of company-wide dependent eligibility audit. Show less

•Prepare monthly, quarterly, and annual Separations Cost Studies.•Examine data for variances and analyzed trends between study periods before input to separations model.•Import data required to create monthly Access Line reports and evaluated results for accuracy before distribution to other departments.

Bba, Finance

Activities and Societies: Alpha Sigma Alpha

Education record