Service Operations | Network Monitoring | Site ReliabilityProvided high-level support within Network Planning & Operations for one of Europe’s leading media and entertainment companies part of Comcast Corporation.• Monitoring Network health and performance via Netcool, SevOne, in-house Dashboards, platforms, and scripts• Monitoring Site governance tasks• Performing initial Triage• Prioritisation & resolution of incident tickets and request tasks in ServiceNow• Acting as point of contact for Network issues• Cross team collaboration• Netcool Alert Evaluation & Clearance• Technical Administration• Operational Acceptance Checks• Arranging Secure site access• Post-Incident Analysis• Project work / JIRANetcool | SevOne | Comarch | ServiceNow | JIRA | Confluence | Elastic Kibana | BMS | Microsoft Teams

Provided high-level administration and support within Messaging Services for a leading global financial services group and one of the largest banking institutions in Japan. Communicated and co-worked with other Technology Departments, senior stakeholders across EMEA and with the Head Office in Japan, supported 5000+ mailbox users across EMEA.