Service Operations Associate
- Service Operations | Network Monitoring | Site ReliabilityProvided high-level support within Network Planning & Operations for one of Europe’s leading media and entertainment companies part of Comcast Corporation.
- Monitoring Network health and performance via Netcool, SevOne, in-house Dashboards, platforms, and scripts
- Monitoring Site governance tasks
- Performing initial Triage
- Prioritisation & resolution of incident tickets and request tasks in ServiceNow
- Acting as point of contact for Network issues