Carole Palmateer Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Canada Area

Toronto

• Assessing the vocational rehabilitation potential and needs through file review and direct interview of individuals receiving disability benefits with ultimate goal of coordinating a successful return to work.• Collaborating with case managers to identify and address issues such as workplace conflict, work performance and workplace process. • Overseeing the work of rehabilitation providers to ensure that service delivery is in keeping with Great-West Life's expectations… Show more • Assessing the vocational rehabilitation potential and needs through file review and direct interview of individuals receiving disability benefits with ultimate goal of coordinating a successful return to work.• Collaborating with case managers to identify and address issues such as workplace conflict, work performance and workplace process. • Overseeing the work of rehabilitation providers to ensure that service delivery is in keeping with Great-West Life's expectations. • Consulting/ collaborating/ educating all stakeholders on accountabilities and responsibilities related to workplace absence and return to work planning• Providing counseling and/or referral services as necessary regarding identified needs of claimants who are disabled: disability adjustment factors; treatment; vocational assessment and training; career planning and development; job development and job search techniques; community resources • Developing realistic, cost-effective individual written plans (ie : medical coordination plans; return to work strategies; re-training needs; co-ordinate rehabilitation efforts with involved parties; etc.)• Preparing written reports detailing findings and recommendations• Tracking and reporting on service-related activities Show less

Toronto, Canada Area

 Providing guidance and creative recommendations on complex disability claims issues to Long Term Disability (LTD) Adjudicators and Disability Coordinators in order to meet business and client needs. Influencing and mentoring LTD adjudicators in their claims management practices. Assessment and handling of appeals for both short and long term disability claims Solving complex claims problems and providing innovative resolution regarding decision making. Training new LTD… Show more  Providing guidance and creative recommendations on complex disability claims issues to Long Term Disability (LTD) Adjudicators and Disability Coordinators in order to meet business and client needs. Influencing and mentoring LTD adjudicators in their claims management practices. Assessment and handling of appeals for both short and long term disability claims Solving complex claims problems and providing innovative resolution regarding decision making. Training new LTD Adjudicators and providing formal written feedback and coaching to new adjudicators as they progress through a six month training program. Providing ongoing coaching and mentoring to experienced employees in both a formal and non-formal manner. Managing workflow issues and re-assigning/delegating work when necessary. Communicating with and understanding Workplace Safety & Insurance Board claims issues. Maintaining and building excellent relationships with Plan Sponsors, claimants and physicians. Developing departmental procedures relating to claims management. Show less

Toronto, Canada Area

 Providing guidance and creative recommendations on complex disability claims issues to Long Term Disability (LTD) Adjudicators and Disability Coordinators in order to meet business and client needs. Influencing and mentoring LTD adjudicators in their claims management practices. Assessment and handling of appeals for both short and long term disability claims Solving complex claims problems and providing innovative resolution regarding decision making. Training new LTD… Show more  Providing guidance and creative recommendations on complex disability claims issues to Long Term Disability (LTD) Adjudicators and Disability Coordinators in order to meet business and client needs. Influencing and mentoring LTD adjudicators in their claims management practices. Assessment and handling of appeals for both short and long term disability claims Solving complex claims problems and providing innovative resolution regarding decision making. Training new LTD Adjudicators and providing formal written feedback and coaching to new adjudicators as they progress through a six month training program. Providing ongoing coaching and mentoring to experienced employees in both a formal and non-formal manner. Managing workflow issues and re-assigning/delegating work when necessary. Communicating with and understanding Workplace Safety & Insurance Board claims issues. Maintaining and building excellent relationships with Plan Sponsors, claimants and physicians. Developing departmental procedures relating to claims management. Show less

Toronto, Canada Area

Toronto, Canada Area

 Responsible for analysis and adjudication of Long Term Disability and Waiver of Premium Claims taking into account contractual and medical information to determine eligibility for benefits. Communicating with and understanding Workplace Safety & Insurance Board claims issues. Effectively communicating on technical and complex claims issues with plan sponsors, claimants, doctors and lawyers Communicating with internal medical and psychiatric consultants to gain a better… Show more  Responsible for analysis and adjudication of Long Term Disability and Waiver of Premium Claims taking into account contractual and medical information to determine eligibility for benefits. Communicating with and understanding Workplace Safety & Insurance Board claims issues. Effectively communicating on technical and complex claims issues with plan sponsors, claimants, doctors and lawyers Communicating with internal medical and psychiatric consultants to gain a better understanding of the medical and functional information relating to disability. Communicating and partnering with Rehabilitation Specialists in order to achieve successful workplace reintegration Developing, monitoring and implementing cost-effective and goal-oriented case management plans. Identifying key decisions, issues, long and short term action plans and goals to achieve successful claims resolution Establishing and maintaining excellent Plan Sponsor relationships. Decision making, problem solving and conflict resolution. Executing problem resolution; identifying, investigating, resolving or where necessary, developing recommendations to address and resolve issues identified by internal and external parties. Creating and maintaining system data to ensure accurate claim history and payments. Show less

Toronto, Canada Area

 Responsible for conducting post-offer of employment physical testing in an automotive manufacturing environment. Responsible for performing Functional Abilities Evaluations and Worksite Analysis and writing accompanying reports which are presented to insurance representatives and physicians Customer Service / Technical Support duties. Assisted with development of training manual for company-produced software.

Education record

Bachelor Of Applied Science - Basc, Kinesiology And Exercise Science