Accountable for establishing an inventory management rigor within the organization to ensure competitiveness within the industry and a culture of balancing inventory management with customer service. Collaborate with various functional groups to establish quarterly budgets based on normal business practices, known activities relating to buyback activities, and inventory reduction initiatives.Analyze current inventory (BOH), incoming inventory (open PO), and consumption (firm demand… Show more Accountable for establishing an inventory management rigor within the organization to ensure competitiveness within the industry and a culture of balancing inventory management with customer service. Collaborate with various functional groups to establish quarterly budgets based on normal business practices, known activities relating to buyback activities, and inventory reduction initiatives.Analyze current inventory (BOH), incoming inventory (open PO), and consumption (firm demand and forecast) to determine risk and opportunity for budget alignment. Collaborate with planning managers to develop actions for risk mitigation and increased opportunity. Analysis provides visibility of leading causes for XS inventory (on hand and on order) and highlights potential process gaps requiring resolution for future mitigation of inventory management. Analysis results in various subprojects relating to process gaps (EOL product analysis, Inventory Balancing, PPV analysis, material movement analysis, forecast accuracy).Designed and implemented automated process to track purchases outside of normal MRP activities. Non MRP tracking to provide qtr to date view of purchases captured in the budget, additions to the budget, and benefits to the budget.Developed process for excess inventory balancing between Nortel sites to maximize inventory consumption.Accountable for reducing liabilities and improving customer service through lean inventory processesResponsible for creating automated metrics highlighting key inventory measurements used to manage inventory within the organization. (XS BOH$, XS OO$, Aging, DOH, Projected Turns, Inventory split, Open Customer Orders, Open PO). Project Manage multiple other projects related to inventory management PPV analysis Material movement analysis Forecast accuracyPrime for analysis and approval of inventory inputs within specific product lines in North America Show less

Development and implementation of the following: Automated metrics for reporting key business indicators related to the Global Order Fulfillment Organization (i.e. global delivery performance, order fill, revenue risk) Developed website for Global Order Fulfillment "Get Connected" campaign Developed website feeding Microsoft Access database for reporting material shortages Manage operating rhythm for weekly executive package and reporting of key business metrics… Show more Development and implementation of the following: Automated metrics for reporting key business indicators related to the Global Order Fulfillment Organization (i.e. global delivery performance, order fill, revenue risk) Developed website for Global Order Fulfillment "Get Connected" campaign Developed website feeding Microsoft Access database for reporting material shortages Manage operating rhythm for weekly executive package and reporting of key business metrics relating to operations and revenueManage submission of scorecard data relating to GOFWork with executive management on communications pertaining to Global Order Fulfillment (CEO, EVP, Regional Presidents)Responsible for establishing targets for Global Service MetricsAssisted with management and reporting of Global Order Fulfillment budget (100+ employees)Development of clean sheet exercise and functional definitions for GOF organizationSix Sigma GreenbeltTeam member of PMCS project relating to Optical order de-commitsTeam member of the following "Own-it!" projects: NA Carrier Billing Forecast Cash Max-Champion Order Board Distribution-Impact on CASH Show less

Track via metrics all sub-inventory locations within the division to determine movement of material, root cause of non-moving material, and implement corrective actions resulting in movement and reduction of inventory. Compile, manage, and publish to executive management internal metrics for EMS division relating to internal inventory goals and requirements (Metrics manage the following areas for 10 plants in Asia, Europe, Middle East, and México; total inventory, inventory turns… Show more Track via metrics all sub-inventory locations within the division to determine movement of material, root cause of non-moving material, and implement corrective actions resulting in movement and reduction of inventory. Compile, manage, and publish to executive management internal metrics for EMS division relating to internal inventory goals and requirements (Metrics manage the following areas for 10 plants in Asia, Europe, Middle East, and México; total inventory, inventory turns, excess material on order, excess material on hand, cost of goods sold, reserves, and multiple other inventory related metrics.) President's target met consecutively for four quarters. Conduct plant audits to identify and improve broken processes creating material overdrives, resulting in multimillion dollar reductions of on-hand and on-order material. Negotiate multimillion dollar settlements with core customers pertaining to material sellback, resulting in reduction of on-hand inventory. Lead in creating sellback/buyback processes with core customers improving ongoing inventory flow and reduction. Member of divisional tactical resource team sent out internationally to identify and resolve inventory related issues and broken processes. Show less

Analyze issues with accounts receivable to resolve long-standing issues of payment within the Latin America division of the company.Sell excess material to internal and external customers to lower company liability.Manage and ensure compliance to customer and internal corporate metrics (including on-time delivery, open orders, root cause analysis on delivery and performance issues, forecast accuracy, AP/AR days outstanding, RMA, PO fulfillment, excess inventory claims, freight… Show more Analyze issues with accounts receivable to resolve long-standing issues of payment within the Latin America division of the company.Sell excess material to internal and external customers to lower company liability.Manage and ensure compliance to customer and internal corporate metrics (including on-time delivery, open orders, root cause analysis on delivery and performance issues, forecast accuracy, AP/AR days outstanding, RMA, PO fulfillment, excess inventory claims, freight claims, safety stock levels, and multiple other metrics).Lead in problem solving and developing processes to improve internal business operations as well as processes related to improvements in customer service operations. Train customer service primes and internal operations primes on new processes (Including RMA process, material on loan process, AR/AP processes, excess inventory claims processes, process for submitting freight claims, internal tracking and fulfillment of open orders, customer hub receiving and shipping processes, and multiple other customer related processes).Develop and maintain tools to simplify reporting procedures including MS Access databases and macro-enabled MS Excel spreadsheets.Work with multiple departments including sales/marketing, materials management, order fulfillment, logistics, engineering, quality, customer service, and finance to improve customer service levels.Oversee inventory levels in third-party warehouses and coordinate shipping into and distribution from inventory and fulfillment hubs.Lead daily customer service call with integrator, end customer, and internal production facility.Point of escalation for all customer related Issues.Attend quarterly business review meetings with customer to analyze customer service needs and improvements.Attend weekly (customer) executive meeting as an Account Representative to discuss and provide resolution for delivery issues. Show less