Carol E. Friedman, Ms, Senior Project Manager (Pmp) / Prosci Change Management Practitioner Email & Phone Number

Proven leader of cross-functional teams in the design, development, and implementation of revenue-generating and cost-saving projects and programs that positively impact business and the customer experience. - Project management experience in Best-in-Class organizations - Project Management Professional/PMP- Prosci® Certified Change Management Practitioner - Master of Science - Process Improvement Strategist - Planning and execution of complex, operational projects across multiple business units - Adept at change management, process re-engineering, lean methodology, strategic planning- Passionate about integrating the voice-of-the customer to improve customer service- Public speaking- Community outreach- Public relations- Fundraising- Event planning- Nonprofit organizations - Mentor, coach and trainer TECHNICAL SKILLS Microsoft Project, Microsoft Office, Microsoft Excel, PowerPoint, SharePoint, Access, Visio, Word, Experience-Based Design, Lean/Continuous Improvement, PMBOK methodology, Prosci® Certified Change Practitioner, Project Management Professional (PMP)

Listed skills include Business Process Improvement, Leadership, Management, Project Planning, and 50 others.