Carol Dillow Email & Phone Number

Pittsburgh, Pa, Us

- Provide holistic case management services for both leave of absence, paid leave benefits, and Short-Term Disability benefits focusing on customer service via verbal telephone communication as well aswritten e-mail communication and meticulous, timely case documentation- Manage up to 160+ nationwide cases involving federal leave policies (FMLA & ADAAA), state paid &unpaid leave policies (WAPFML, NYPFL, CA SDI & PFL, NJ TDI/FLI, MAPFML, CT PFMLA & more) company-specific plans such as Paid Parental Leave, Personal Leave, and Short-Term Disability; also trained on Military, Domestic Violence, and Small Necessities leaves- Independently review all available resource & training materials to effectively solve problems andtroubleshoot issues regarding eligibility, case decisions, pay benefits, and return to work procedures- Review and analyze all medical documentation within 1 business day and consult with nurse casemanager medical team as needed- Serve as a mentor for new hires providing training and support for questions and complex cases- Communicate frequently with employees and stakeholders as well as act as a resource for managersand HR business partners regarding employee concerns and case status- Follow federal/state compliance regulations and enact company policies while ensuring quality andaccuracy

- Maintained all responsibilities and duties of a Leave Specialist with same workload volume as described in below position description- Trained all new Leave Specialists (16+ new hires) including training on FMLA/ADAAA regulations, software, departmental processes, and company policies and assisted with development and communication of training materials via Sharepoint and Excel- Fielded daily questions from Leave Specialists to provide guidance and subject matter expertise- Served as a senior team member on external client team to lead 3 other Leave Specialists, providing support and solutions to policy questions, system processes, and case-specific problems - Worked closely with a team of Leave Specialist IIs to develop year-round PTO and leave of absence coverage plans for all Leave Specialists (30+) in our department

Pittsburgh, Pa

– Manage 600+ leaves of absence for both internal employees and external clients– Ensure processes follow FMLA guidelines and other federal or company-specific leave policies– Advise employees, employees' family members, managers and HR professionals on leave policies and processes– Coordinate the leave process; eligibility verification, review healthcare provider medical certification forms to determine leave approval, coordinate the applicable client leaves including integration with state leave laws, monitor maximum duration of leave allowed under federal/state and/or client policy, and support the return to work process– Throughout the duration of the leave, communicate with the employee, the employee’s manager, Human Resources and all integrated partners e.g. disability specialist to coordinate concurrent short-term disability benefits – Resolve conflicts by interacting with employee’s manager, Human Resources, payroll or disability specialists – Utilize HR information system, payroll systems, and leave software

Pittsburgh, Pennsylvania

- Manage physician contract database for 600+ physicians by updating and entering new employment agreements and contract amendments- Facilitate the Faculty Compensation Change Form procedure and obtain required signatures necessary for payroll processing- Maintain 27 departmental employment trackers via Sharepoint and Excel - Manage Physician Services department e-mail, incoming mail, and new hire paperwork- Create new physician employment files and conduct paperwork audits involving clearance checks, state and federal background check verification, malpractice applications, and payroll forms- Manage I-9 process and E-Verify for all new physicians- Complete requests for University of Pittsburgh faculty credentials verification - Work very closely with the Director of Physician Compensation & Administrative Services by scheduling meetings, managing calendars, and corresponding with department representatives- Utilize Oracle PeopleSoft extensively for daily data extraction and input- Assist in various scanning and filing projects to further the goal of a sustainable, paperless business environment- Provide office support for Business Analysts and Physician Employment Coordinators

Pittsburgh, Pa

- Introduced established HR processes to a new banner, Market District Express, from the ground up- Managed payroll reports for 300+ employees- Monitored employees' time clock punches and correct errors- Tracked employees' attendance and prepare disciplinary reports for violations- Facilitated introductory orientation for new hires employing Kenexa BrassRing to manage applicants and send paperwork- Verified I-9 Employment Eligibility compliance- Administered pre-employment drug screenings- Utilized PeopleSoft to manage team of employees- Assisted with employee issues including payroll concerns, leaves of absences, vacation time, benefits- Ordered office supplies and Team Member uniforms- Provided back-up HR support for other company locations- Provided recruitment, administrative, and retail support when needed

Bridgeville, Pa

- Conducted phone interviews with job candidates for General Motors and Quintiles - Analyzed and assessed interviews using a targeted selection system - Reviewed interview scores and entered data into Assessment Management System- Helped with additional projects including client consolidation in Talent Portal Administration

West Chester, Pa

- Wrote and edited news articles using AP-style guidelines and InDesign software- Interviewed, hired, and managed a team of editors and writers- Worked with payroll and advertising departments

West Chester, Pa

- Planned health-related programs to teach students through public speaking, engagement and media- Planned and executed over 15 individual and group campus programs and events- Advertised and marketed events online and on campus- Screened resumes and applications and interviewed for peer educator and graduate assistant positions- General clerical duties: printing, copying, faxing, and filing

Uniontown, Pa

- Customer service, operated cash register, employed company marketing and sales techniques, trained new employees, cleaned theaters, stocked and prepared inventory

West Chester, Pa

- Researched emergency management materials, attended trainings, updated website- Wrote and edited articles for county-wide preparedness newsletter

Smithfield, Pa

- Customer service, operated cash register, counted money, stocked shelves, cleaned

Bachelor Of Arts (Ba), Communication And Media Studies

Activities and Societies: Circle K, German Club, The Quad Newspaper, University Ambassadors, WCUR 91.7FM

Education record