Carol Dillow Email & Phone Number

Pittsburgh, PA, US

- Provide holistic case management services for both leave of absence, paid leave benefits, and Short-Term Disability benefits focusing on customer service via verbal telephone communication as well aswritten e-mail communication and meticulous, timely case documentation- Manage up to 160+ nationwide cases involving federal leave policies (FMLA & ADAAA).

- Maintained all responsibilities and duties of a Leave Specialist with same workload volume as described in below position description- Trained all new Leave Specialists (16+ new hires) including training on FMLA/ADAAA regulations, software, departmental processes, and company policies and assisted with development and communication of training materials.

Pittsburgh, PA

– Manage 600+ leaves of absence for both internal employees and external clients– Ensure processes follow FMLA guidelines and other federal or company-specific leave policies– Advise employees, employees' family members, managers and HR professionals on leave policies and processes– Coordinate the leave process; eligibility verification, review healthcare.

Pittsburgh, Pennsylvania

- Manage physician contract database for 600+ physicians by updating and entering new employment agreements and contract amendments- Facilitate the Faculty Compensation Change Form procedure and obtain required signatures necessary for payroll processing- Maintain 27 departmental employment trackers via Sharepoint and Excel - Manage Physician Services.

Pittsburgh, PA

- Introduced established HR processes to a new banner, Market District Express, from the ground up- Managed payroll reports for 300+ employees- Monitored employees' time clock punches and correct errors- Tracked employees' attendance and prepare disciplinary reports for violations- Facilitated introductory orientation for new hires employing Kenexa.

Bridgeville, PA

- Conducted phone interviews with job candidates for General Motors and Quintiles - Analyzed and assessed interviews using a targeted selection system - Reviewed interview scores and entered data into Assessment Management System- Helped with additional projects including client consolidation in Talent Portal Administration

West Chester, PA

- Wrote and edited news articles using AP-style guidelines and InDesign software- Interviewed, hired, and managed a team of editors and writers- Worked with payroll and advertising departments

West Chester, PA

- Planned health-related programs to teach students through public speaking, engagement and media- Planned and executed over 15 individual and group campus programs and events- Advertised and marketed events online and on campus- Screened resumes and applications and interviewed for peer educator and graduate assistant positions- General clerical duties.

Uniontown, PA

- Customer service, operated cash register, employed company marketing and sales techniques, trained new employees, cleaned theaters, stocked and prepared inventory

West Chester, PA

- Researched emergency management materials, attended trainings, updated website- Wrote and edited articles for county-wide preparedness newsletter

Smithfield, PA

- Customer service, operated cash register, counted money, stocked shelves, cleaned

Bachelor Of Arts (Ba), Communication And Media Studies

Activities and Societies: Circle K, German Club, The Quad Newspaper, University Ambassadors, WCUR 91.7FM

Education record