Carol Grosso Email & Phone Number

United States

Wilmington, Deleware

Responsible for directing the strategic direction and continuous improvement of ITSM utilizing Service Now, IT Collaborative Services - cloud and on-prem (Outlook, Teams, Mobility, etc.) IT Asset Management and Procurement and Service Desk.

Houston, Texas, United States

Sourcing - utilizing job fairs, social media, job boards and network of professionals. Conduct standardized phone screening & evaluating if candidate should move forward in the hiring process.

Houston, Texas Area

Global Industries was acquired by Technip December 2011. My new leadership role encompasses IT Processes, Compliance, Procurement, Reporting and Services. Responsible for the 2012 Disaster Recovery Plan Development and annual testing failover/failback execution. Design and delivered Change Management Process Improvements. IT point of contact for all.

Houston, Texas Area

Directed 6 senior IT managers responsible for worldwide infrastructure for 18 vessels and 2,000 land based internal clients including, networks, servers, desktops, data centers, mobile devices and help desk..

Houston, Texas Area

Managed staff of senior IT technologists responsible for improving infrastructure reliability, developing hardware, software and environmental state configurations and improving and executing the planning process for IT disaster recovery. Owner of Problem Management process.

Managed staff of senior IT technologists responsible for improving infrastructure reliability, developing hardware, software and environmental state configurations. Managed primary and secondary data centers and associated 24 x 7 staff of data center operators. Owner of Problem Management process.

Managed staff of senior IT technologists responsible for developing and implementing application role base security. Process owner of Change Management. Managed staff of senior analysts responsible for global IT change management.

Managed geographically dispersed large organization with staff of 95 and 6 managers responsible for domestic workstation/laptop support and global help desk functions with a focus on service excellence and outperforming outsourcing competition. Incident Management process owner.

Managed geographically dispersed employees and contract staff responsible for domestic workstation/laptop support and client training.Managed outsource relationship and staff dedicated to domestic help desk service.Procurement/contract responsibilities for global software, desktop and laptop purchases.

• IT Financial Planning Advisor
• Corporate Planning Consultant
• Financial Analyst