Carol Gunby Email and Phone Number
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Experienced in working with complex documentation sets, refactoring, and working in "docs-as-code" environments.I ensure a positive customer experience by creating content aligned with user goals, business goals, and product design. I'm self-directed and have often been a lone writer—usually I collaborate with cross-functional teams in product, engineering, user experience, and support.TECHNICAL SKILLSApplicationsAdobe Creative Suite (Illustrator, Photoshop, Premiere, InDesign) Adobe FrameMaker, Microsoft Office, SendGrid, MailChimpContent Management Systems (CMS)Jekyll, WordPress, ZenDesk, Confluence, Connect Composer (Google internal)Programming LanguagesHave modified code or created code samples in Python, shell, and Ruby on RailsWeb DevelopmentMarkdown, HTML, XML, CSS, Django. Experienced with editing in code using developer tools and workflows like GitHub, JIRA, Google Issue Tracker, and Visual Studio Code.
Buf
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Technical Content WriterBuf Apr 2023 - PresentToronto, Ontario, Ca
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Senior Technical Writer, Google Workspace Developer DocumentationGoogle May 2018 - Apr 2023Mountain View, Ca, UsWrote internal engineering documentation for Google Workspace Platform team: documentation for internal teams onboarding new apps and features to Workspace. Included step-by-step guides for using internal tool to automate creation of application settings, and writing or updating dozens of pages of manual process documentation. Also created documentation for engineering teams about best practices for maintaining their team docs and consulted with multiple teams on information architecture for their sitesWrote developer documentation and created Python code samples for Google Workspace and Cloud Identity API: Forms API, Admin SDK, and Cloud Identity Groups API and User Invitation API. Updated and maintained Python scripts for generating API reference documentation -
Content Strategist/Technical WriterImgix Oct 2015 - May 2018San Francisco, Ca, UsWrote API documentation, help content, blog posts, and tutorials for new features. Transitioned blog from Tumblr to self-hosted JekyllManaged two designers, responsible for all visual and UI design on imgix web properties and print materialsManaged revision of Page Weight demo tool (https://pageweight.imgix.com), including front-end coding, UX copywriting, and vendor management -
Technical Communications ManagerIntuit Apr 2013 - Sep 2015Mountain View, California, UsManaged two technical writers responsible for API service documentationEdited/coded multiple marketing sites in WordPress for internal central API services organizationWrote user interface copy for internal services catalog applicationCreated quarterly messaging presentations for executive reporting and reviewDesigned and wrote training/reference materials for quarterly "Lean Startup" innovation exercises -
Freelance Technical Writer And EditorSelf-Employed Freelance Technical Writer Aug 2012 - Mar 2013Created/edited technical documentation for clients such as imgix and Jumio, completing over a dozen projectsWrote user manuals, setup guides, and overviews for applications ranging from image caching to identity verification
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Editorial Director • Ui DesignerTheicebreak Jul 2011 - Jul 2012Mountain View, Ca, UsSet editorial vision and brand voice for social networking site and mobile app for couplesWrote articles and designed infographics to engage the site’s users through social media and blogFront-end web development—coded several homepage redesigns and functional featuresDesigned UI and features targeted to engage the user community and increase site and app usage -
Technical Writer • Lead Ux Writer & LocalizationYoutube/Google Feb 2006 - Jul 2011San Bruno, Ca, UsYouTube employee #23—first writer on staff. Wrote and edited UX copy for new features on YouTube, scaling up to 3 billion daily viewsLed front-end localization efforts, launching 10 different language versions in under three monthsCreated the localization process, engineer training, and best practices documentation used in scaling to over 40 languages in three years and directly contributing to a 5x reduction in localization engineering hoursManaged content creation for YouTube's initial Help Center, reducing customer support email volume from 15K to 1K dailyRe-architected transactional email system in Python to enable scaling and localization -
Content Architect • Manager, Product ContentPaypal May 2003 - Feb 2006San Jose, Ca, UsDirectly managed content teams (up to seven total staff) across multiple product verticals, including International, PayPal China, and Merchant ServicesDeveloped accelerated onboarding curriculum for all new hires that enabled us to 5X the size of the content team (to 25 total staff) in 9 monthsSaved over $120,000/year in development costs by creating a working group to troubleshoot content tools and workflows Wrote API manual for patented Merchant-Initiated Online Payments feature; wrote instructional and user interface copy for merchant, UPS integration, and international onboarding features -
Content Editor • Sr. Marketing Publications SpecialistGenealogy.Com Jan 1998 - Apr 2003Wrote two original articles monthly on genealogy topics for the website, syndication, and catalogsCreated design and information architecture for the site's Learning Center (over 1,000 pages of instructional material), rewrote articles, and supervised two editorsDeveloped HTML/CSS prototypes for key site features Wrote marketing emails for weekly product releases
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Graphic Artist • Production ArtistElectro Publishing Feb 1990 - Mar 1998Produced camera-ready artwork and film for a wide variety of printed materials including semiconductor databooks, textbooks, executive slide presentations, and technical manualsWrote indexes for textbooks and copyedited customer projects as needed
Carol Gunby Skills
Carol Gunby Education Details
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Pacifica Graduate InstituteMa—Engaged Humanities With Emphasis In Mythology And Depth Psychology -
General AssemblyUx Design Immersive
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Uc Berkeley ExtensionCertificate—Professional Sequence In Editing
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Regenerative Design InstituteEcology Of Leadership
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Regenerative Design InstitutePermaculture Design
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San José State UniversityCreative Arts
Frequently Asked Questions about Carol Gunby
What company does Carol Gunby work for?
Carol Gunby works for Buf
What is Carol Gunby's role at the current company?
Carol Gunby's current role is Senior technical writer and swiss army knife of documentation, with over 20 years experience in technical, UX, and marketing writing..
What is Carol Gunby's email address?
Carol Gunby's email address is ca****@****ail.com
What is Carol Gunby's direct phone number?
Carol Gunby's direct phone number is +140846*****
What schools did Carol Gunby attend?
Carol Gunby attended Pacifica Graduate Institute, General Assembly, Uc Berkeley Extension, Regenerative Design Institute, Regenerative Design Institute, San José State University.
What are some of Carol Gunby's interests?
Carol Gunby has interest in Mobile, Clean Technology, Health Care, Consumer Internet, Enterprise Software, Arts And Culture.
What skills is Carol Gunby known for?
Carol Gunby has skills like Content Strategy, Information Architecture, Content Development, User Interface Design, Wordpress, Web Development, Html, Content Management, Technical Documentation, Css, Social Media, Editing.
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