• Manage cross client initiatives for strategic alliance supporting recruiting efforts for McKesson Drugs for $8MM dollar account.• Develop, hire, and engage talent, developing strategic thinking, hire for success of account.• Strategic management of day-to-day operations.• ATS management to streamline initiatives.• Developed, managed complex learning models for multiple learner groups to drive varied initiatives.• Client facing strategic updates/discussions, and engagement to monitor progress.• Reconciled billing weekly, utilizing ATS for billing management.• Management of screeners for productivity and compliance.• Management of RC Team for interviews, offers and onboarding initiatives.• High level engagement with Hiring Managers for development of intra company teams.• Strategic management of day-to-day operations for multiple teams driving KPI’s and metrics.o Managed 20-25 individual contributors for successful implementation of KPI's metrics and customer service delivery.

• Utilized data to predict needs, future forecast, and historical trends.• Consult with clients on current and future state business processes to align with program and technical• solution.• Subject Matter Expert (SME) for various internal recruiting platform tools, ICIMs, other Microsoft platform tools.• Lead integral team to support Microsoft's Global Talent Acquisition Organization.• Active management of risk for Service Level Agreement (SLA’s) for Global Talent at Microsoft.• Managed Interview scheduling with Randstad's off-shore Latin American team, promoting RSR account value and generating approximately $180K revenue annually. • Provide innovative solutions to solve client needs and long-term business strategy while focusing on customer service deliverables.• Develop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline workflow and increase operating efficiency.• Responsible for performing root cause analysis if/when SLAs are not being met and provide creative process improvement recommendations needed for correction.• Spearheaded events with Microsoft recruiting; initiated training as well as troubleshooting any issues and optimizing key deliverables, liaison with Management for efficiencies such as debriefs.• Leadership and accountability for development for staff of 45 to 55 employees, measuring all aspects of development including consistent measurement of KPIs and SLAs.