Carol L. Hedberg Email and Phone Number
Carol L. Hedberg work email
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Carol L. Hedberg personal email
My unique skills: * Highly gifted with attention to detail across the gamut of copy, visuals and presentation * Uncanny eye for spotting discrepancies in consistency, terminology, grammar, spelling, punctuation, audience and voice across multiple deliverables and platforms * Adept at both ensuring quality and meeting deadlines by adjusting levels of edit as needed based on critical requirements * Decades of experience developing and editing hundreds of user manuals, marketing materials, graphics, brochures, procedures, proposals, mathematical content, flow charts, policies, 'org' charts, indexes, forms, reports, and web copy, primarily in high-tech and manufacturing environments
Mainline Transportation
View- Employees:
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School Bus DriverMainline Transportation Nov 2014 - PresentGreater Minneapolis-St. Paul Area
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Computer Tutor To AdultsMinnesota Literacy Council Jan 2013 - Aug 2014Greater Minneapolis Area, MnAt Open Door Lake Street, I taught weekly classes of up to 20 adults in use of Microsoft Word, PowerPoint, Excel, Email, Internet, file management, and grammar.Through WyzAnt, Hansa One and other organizations, I also have tutored adults one-on-one in computer skills on Macs and PCs. For example, when a retired Univ. of Minn. mathematics professor started training one-on-one with me, he was a total novice on his computer. He is now writing his journal articles in Microsoft Word, complete with equations, figures, tables and references, by himself with only occasional support from me. -
Sr. Technical WriterAmerican Air Liquide Jul 2011 - Dec 2012Chanhassen, MnWrote new and revised existing sets of product manuals that provided Intel with their SOPs for running and servicing chemical blending equipment used in their semiconductor fabrication plants. Used J.D. Edwards–type system to research parts information and prepare engineering change orders to add manuals to bills of materials and system configurations. Worked with trainers, software developers, mechanical engineers, draftsmen, field service engineers and Intel liaison to ensure all information was complete, accurate and consistent. -
Sr. Technical EditorLawson Software May 2010 - Nov 2010St. Paul, MnEdited training materials for customers to use Lawson's enterprise software. Many materials were written by non-native English speakers. Edited them for proper American English and final production in XML delivery online, in MS Word workbooks, or in PowerPoint presentations. Worked with the programmer to hone the conversion script that produced the Word documents from the Lawson content management system. All contracts had a six-month lifetime limit. -
Sr. Technical WriterSteady State Imaging Nov 2009 - Feb 2010Minneapolis, MnCreated the first user and getting started manuals for a new MRI technology that shows both hard and soft tissue (teeth and gums, for example). The company was commercializing the technology developed at the Univ. of Minnesota Center for Magnetic Resonance Research. (GE purchased the product and manuals.) I worked directly with the hardware and software developers from CMRR.
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Sr. Technical WriterArca, Inc./ Appliancesmart Feb 2005 - May 2009St. Louis Park, MnImplemented new intranet-based document control system for company information. This entailed writing and making accessible all of the company's SOPs; employee policies and forms; U.S. and Canadian facilities' permits, inspection reports, logs and certificates of insurance; employee safety materials; and company organization charts (made with Visio). The site was so useful that managers quickly relied on it, which reduced the time spent in Human Resources compensating for procedures not followed and forms not submitted on time. Created innovative, intuitive Microsoft Outlook calendar solution for Retail Sales vice president, which was so intuitive that he implemented it the instant I presented it to him. It replaced the ineffective email approach, thereby solving the time-critical knowledge barrier to optimal sales.Produced over 30 proposals to electric utilities for the company's turnkey refrigerator collection and recycling programs in the U.S. and Canada. -
Sr. Technical EditorCray Inc. Sep 2000 - Aug 2004St. Paul, MnEdited programmers and operating system manuals in XML for eight writers and two production staff in the customer publications department, widely considered one of the best in the computer industry. Co-led the large department staff in creating an entire set of department procedures using Visio, a year-long project. -
Sr. Technical WriterPhysical Electronics Nov 1994 - May 2000Chanhassen, MnReceived a rare monetary award for a highly usable manual I created about a new, key company product. The Sales director said the manual would ensure its success. Wrote, illustrated and maintained manuals about vacuum systems for surface analysis. Converted entire product manual library to PDF files on CDs, reducing document-production time and materials significantly. Edited and managed printing of Handbook of Auger Electron Spectroscopy (5.3 pounds!). -
Sr. Technical EditorHoneywell (Research Centers) Mar 1988 - Aug 1994Golden Valley/Camden/Bloomington, MnEdited hundreds of contract reports, proposals, journal articles, presentations, graphics, marketing materials, and press releases. Specialized in highly mathematical content. Earned the center significant funding for a research project based on the quality of a massive report about it that I rewrote for submittal because it was too massive for the scientists to finish alone. -
Technical EditorWells Fargo Oct 1986 - Apr 1988Minneapolis, MnEdited hundreds of internal standard operating procedures at Northwestern National Bank, now Wells Fargo. -
Technical WriterPhysical Electronics Apr 1985 - Aug 1986Eden Prairie, MnWrote new vacuum-deposition-system user manual for technical users.
Carol L. Hedberg Skills
Carol L. Hedberg Education Details
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College Of Liberal Arts, Interdisciplinary Studies -
Minnesota Literacy Council.Ongoing Tutor Training -
Various Professional Class ProvidersAdobe Indesign & Adobe Illustrator (Cs3)
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The Blake SchoolCollege/University Preparatory
Frequently Asked Questions about Carol L. Hedberg
What company does Carol L. Hedberg work for?
Carol L. Hedberg works for Mainline Transportation
What is Carol L. Hedberg's role at the current company?
Carol L. Hedberg's current role is Technical Writer/Editor, Retired.
What is Carol L. Hedberg's email address?
Carol L. Hedberg's email address is ch****@****acy.org
What schools did Carol L. Hedberg attend?
Carol L. Hedberg attended University Of Minnesota-Twin Cities, Minnesota Literacy Council., Various Professional Class Providers, The Blake School.
What are some of Carol L. Hedberg's interests?
Carol L. Hedberg has interest in Environment, Children, Education, Health.
What skills is Carol L. Hedberg known for?
Carol L. Hedberg has skills like Editing, Technical Writing, Rewriting, Organizing, Manuals, Document Management, Proofreading, Formatting, Grammar, Punctuation, Ms Visio, Microsoft Excel.
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