Carol Hess Email & Phone Number

Supply chain and logistics coordinator for the High Performance Polymers business unit.

Customer Service Rep for the Inorganic Materials Business unit.

Work part time at the State Theatre in New Brunswick, NJ, in the ticket office. I sell tickets to various events held at the theatre via the phone, walk up and faxes. Seat the patrons in the best available seats for the money.

Supervised 5 customer service reps of all aspects of customer service dept. Intefaced daily with customers regarding orders, credit/collections and related customer service activities. SAP power user. Team Leader for CRM training. Conducted annual compensation reviews

Responsible for managing five (5) direct customer service representatives ensuring efficient workflow and quality of all client interaction. Worked in partnership with other Supervisor to deliver consistent department results.Interfaced daily with customers regarding orders, credit/collections and related customer service activities.Managed overall performance of the team. Hired and trained new associates; conducted annual compensation reviews.SAP Power User; Trained new employees in SAP system to ensure accurate input of all customer transactions.Team Leader for CRM Training delivered throughout: Customer Service, Marketing, Sales and Administration.Member of the Business Unit Taskforce to help prepare company for Environment Safety Health & Security RC14001 Standards Compliance. Successfully completed audit.Acted as subject matter expert to the entire department providing support and solutions for customer needs and system troubleshooting.Responsible for EDI orders, set ups for major accounts such as Sherwin Williams. Interfaced with IT to problem solve and manage new EDI customers.

Handled large volume calls for High Performance Polymer Division.Fulfilled order entry and dealt with customer complaints, providing credits and return authorizations.Completed monthly consignment reporting for monthly billing.Developed relationships supporting key accounts in automotive, medical equipment and consumer products industries.

Managed the American Express Internal Corporate account for American Express card Member Service Awards Program, an account worth in excess of $1 million dollars.Assisted VP of High Volume Sales with high priority customer accounts, including Hilton, Marriott and Bally's.Customer Service representative for External Corporate Accounts. Responsible for the corporate accounts of Toshiba, Pfizer, and Safilo. Maintained and tracked credit and disbursement of the incentive awards to indirect corporate Sales Reps. Assisted salesmen in locating the ideal method of redeeming incentive points.

Maintained day to day operations of Waikiki's first TCBY franchise store. Hired personnel, accounting of cash flow and facility sales. Generated district manager reports to communicate daily gross income, cash deposits and inventory on hand. Received the Corporate Employee Award for outstanding inventory Management