Service Desk Analyst
Current
Feb 2021 - Present
AeroLeads people directory · profile
Carol Hickey Email & Phone Number
Service Desk Analyst at OpenApp - Evidence for Healthcare
at
OpenApp - Evidence for Healthcare
1 work email found
@openapp.ie
LinkedIn matched
4 data sources
Profile completeness 86%
Current company
Role
Service Desk Analyst at OpenApp - Evidence for Healthcare
Location
County Dublin, Ireland, Ireland
Company size
Who is Carol Hickey? Overview
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Quick answer
Carol Hickey is listed as Service Desk Analyst at OpenApp - Evidence for Healthcare at OpenApp - Evidence for Healthcare, a company with 31 employees, based in County Dublin, Ireland, Ireland. AeroLeads shows a work email signal at openapp.ie and a matched LinkedIn profile for Carol Hickey.
Carol Hickey previously worked as Service Desk Analyst at Openapp - Evidence For Healthcare and Technical Support Analyst at Openapp - Evidence For Healthcare. Carol Hickey holds Diploma In Devops, Certificate from Cct College Dublin.
Company email context
Email format at OpenApp - Evidence for Healthcare
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{first}.{last}@openapp.ie
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AeroLeads found 1 current-domain work email signal for Carol Hickey. Compare company email patterns before reaching out.
Profile bio
About Carol Hickey
Carol Hickey is a Service Desk Analyst at OpenApp - Evidence for Healthcare at OpenApp - Evidence for Healthcare.
Current workplace
Carol Hickey's current company
Company context helps verify the profile and gives searchers a useful next step.
Openapp - Evidence For Healthcare
9 roles
Carol Hickey work experience
A career timeline built from the work history available for this profile.
Technical Support Analyst
CurrentPart-time Internship working with OpenApp Service Management Team as Support Analyst.
Oct 2020 - Present
Women Reboot 2020 Participant - Software Skillnet
Women Reboot TechStart program allowed me to refresh and up skill my technical knowledge in the following areas --Cloud Technologies (MS Azure & AWS) VMWare, Linux, Databases and Network troubleshooting.-Software Development Life Cycle, SQL, Python, Java, Agile and Scrum-Soft skills Collaboration, Resilience, Emotional Intelligence, Critical and Innovative.
Jun 2020 - Oct 2020
Technical Support Specialist
- Provided 2nd Level Support for 300+ users- Administration of HP Servers, SAN, Backup Hardware, Cisco Switches, Routers, Firewalls & Network printing - Administration of Microsoft ADS, Server, XP, Windows 2003, SMS, Enterprise AntiVirus suites
May 2004 - Feb 2006
Storage Area Network And Data Backup Administrator
- Administration, installation and support of SAN solution for ESB Networks.- Collaboration with ESB support desks to carry out data restore requests and queries.
Feb 2004 - May 2004
System Administrator
-Maintain Netware 4.11, NT 4.0 servers, Windows 2000 servers, MS Exchange 5.5 servers-Achieve closure of escalated calls logged to the Infrastructure team, supporting 250+ users -Support 100+ remote users (Frankfurt, Paris and Dublin) -Maintenance of Novell and NT backups using Veritas NetBackup-Working on projects as assigned, i.e. Implementing Verisign.
Apr 2002 - Jan 2004
Network Engineer
-Managed Novell / NT Account administration and permissions for 1000+ users -Maintained MS Exchange, Netware 4.11, NT 4.0 servers-Monitored Cisco Wan links and Nortel Networks. Initiated appropriate remedial action in the event of failure
Feb 2001 - Oct 2001
Network Analyst
-Managed activities of a team of 4 helpdesk analysts. Coached individual team members. Conducted performance appraisals. Participated in recruitment of staff-Implemented all HR policies and procedures -Supported NT and Novell servers and administered Groupwise and Netscape Email for 300+ users.-Performed regular backups of all network servers -Deployed.
May 1998 - Nov 2000
Support Technician
-Technical support for 100+ LAN users included administration, implementation and maintenance of desktops
Jan 1998 - May 1998
Team & coworkers
Colleagues at OpenApp - Evidence for Healthcare
Other employees you can reach at openapp.ie. View company contacts for 31 employees →
TP
Tábita Paradizzo
Colleague at Openapp - Evidence For Healthcare
Dublin, County Dublin, Ireland, Ireland
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JL
Jake Lewis
Colleague at Openapp - Evidence For Healthcare
Greater Dublin, Ireland
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KG
Kevin Gill
Colleague at Openapp - Evidence For Healthcare
Dublin, County Dublin, Ireland, Ireland
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PW
Paul Walsh
Colleague at Openapp - Evidence For Healthcare
County Dublin, Ireland, Ireland
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KO
Keith Omuiri
Colleague at Openapp - Evidence For Healthcare
Ireland, Ireland
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VS
Vikram Sanath
Colleague at Openapp - Evidence For Healthcare
Dublin, County Dublin, Ireland, Ireland
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DL
Dave Lewis
Colleague at Openapp - Evidence For Healthcare
Ireland, Ireland
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BM
Brian Mcnamara
Colleague at Openapp - Evidence For Healthcare
Maynooth, County Kildare, Ireland, Ireland
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GB
Graeme Bagnall
Colleague at Openapp - Evidence For Healthcare
Ireland, Ireland
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MN
Mateusz Niechwiej
Colleague at Openapp - Evidence For Healthcare
County Dublin, Ireland, Ireland
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Tábita Paradizzo
Colleague at Openapp - Evidence For Healthcare
Dublin, County Dublin, Ireland, Ireland
View →
JL
Jake Lewis
Colleague at Openapp - Evidence For Healthcare
Greater Dublin, Ireland
View →
KG
Kevin Gill
Colleague at Openapp - Evidence For Healthcare
Dublin, County Dublin, Ireland, Ireland
View →
PW
Paul Walsh
Colleague at Openapp - Evidence For Healthcare
County Dublin, Ireland, Ireland
View →
KO
Keith Omuiri
Colleague at Openapp - Evidence For Healthcare
Ireland, Ireland
View →
VS
Vikram Sanath
Colleague at Openapp - Evidence For Healthcare
Dublin, County Dublin, Ireland, Ireland
View →
DL
Dave Lewis
Colleague at Openapp - Evidence For Healthcare
Ireland, Ireland
View →
BM
Brian Mcnamara
Colleague at Openapp - Evidence For Healthcare
Maynooth, County Kildare, Ireland, Ireland
View →
GB
Graeme Bagnall
Colleague at Openapp - Evidence For Healthcare
Ireland, Ireland
View →
MN
Mateusz Niechwiej
Colleague at Openapp - Evidence For Healthcare
County Dublin, Ireland, Ireland
View →
4 education records
Carol Hickey education
Diploma In Devops, Certificate
Java, Oracle Junior Associate
Solas - Ecollege
Python, Pass In Microsoft 98-381 Exam- Introduction To Python Programming
Solas - Ecollege
Cisco Certified Network Associate
FAQ
Frequently asked questions about Carol Hickey
Quick answers generated from the profile data available on this page.
What company does Carol Hickey work for?
Carol Hickey works for OpenApp - Evidence for Healthcare.
What is Carol Hickey's role at OpenApp - Evidence for Healthcare?
Carol Hickey is listed as Service Desk Analyst at OpenApp - Evidence for Healthcare at OpenApp - Evidence for Healthcare.
What is Carol Hickey's email address?
AeroLeads has found 1 work email signal at @openapp.ie for Carol Hickey at OpenApp - Evidence for Healthcare.
Where is Carol Hickey based?
Carol Hickey is based in County Dublin, Ireland, Ireland while working with OpenApp - Evidence for Healthcare.
What companies has Carol Hickey worked for?
Carol Hickey has worked for Openapp - Evidence For Healthcare, Technology Ireland Software Skillnet, State Street, Esb Networks, and Prudential Financial.
Who are Carol Hickey's colleagues at OpenApp - Evidence for Healthcare?
Carol Hickey's colleagues at OpenApp - Evidence for Healthcare include Tábita Paradizzo, Jake Lewis, Kevin Gill, Paul Walsh, and Keith Omuiri.
How can I contact Carol Hickey?
You can use AeroLeads to view verified contact signals for Carol Hickey at OpenApp - Evidence for Healthcare, including work email, phone, and LinkedIn data when available.
What schools did Carol Hickey attend?
Carol Hickey holds Diploma In Devops, Certificate from Cct College Dublin.
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