Carol Hobson Email & Phone Number

Recruiting and training of new hires.Manage books for ownerships 8 businesses via QuickBooks.Provide financial and marketing reports for ownership.Manage various projects, including transition of launch of new venture, creation of employee manual for new customized software system; creation of SOW for webinar programs for consultation and marketing departments.Liason with API Consultant for transition of new software system.Arrange Travel / MeetingsCreate Grids for marketing analysis, product comparison, results reporting with Excel.Resource products, services, and employees.Manage team communications via phone, email, and in person.Provide input for direction of various aspects of new business venture details.Manage creation of various marketing materials.

Managed corporate office & customer service with restaurant and catering divisionManaged human resources including recruiting, training, supervising, payroll and counseling associates in corporate office.Created and implemented HR systems (organizational chart, job descriptions, performance reviews, progressive action, and new hire paperwork).Analyzed systems in customer service, making improvements to systems and procedures as well as providing training which significantly reduced labor costs, significantly reduced processing time of event orders.

Rancho Santa Margarita, California, Us

Managed all aspects of Supply Chain Management for companies fortune 500 corporate client / key account, The Home Depot, ensuring customer metrics were continually exceeded for the big box retailer's 2,000 store locations.Managed warehouse inventories and shipments for just in time delivery, sourced new items to better meet customer’s needs, provided analysis of product movement, provided strategies for improved servicing of stores, as well as implemented various solutions in collaboration with Home Depot’s corporate team. Managed all logistic operations, including corporate offices, customer service center, company warehouse, 5 3PL warehouses, and over 20 vendors.Analyzed internal systems in customer service, order processing to warehouses, and ERP / EDI systems and made improvements to systems and procedures as well as provided training which significantly reduced labor costs, significantly reduced processing time of customer orders, virtually eliminated backorders, resulting in higher level customer satisfaction and consistency in exceeding SLA targets, resulting in exceeding client’s expectations consistently going forward to a record not previously achieved in the company’s 25 years in serving their client.Implemented several customized software solutions, ensuring that stores received their items on time, virtually eliminating out of stock issues for stores when vendor delivery issues occurred.Reduced CSR labor by 75% while reducing the turnaround time for order processing by 50%.Resolved system issues with the company’s consolidation program, eliminating delays in customer orders.Improved vendor relations, significantly improving timely deliveries to warehouses, resulting in better availability of product for just in time delivery.

Boise, Idaho, Us

Trained, counseled, and developed associates in providing excellent customer service, operation of job functions, resolving customer complaints, and achieving significant improvements in their accuracy and productivity.Managed corporate safety program for store location, investigated accidents, processed claims, and prepared reports for insurance carrier.

Orlando, Fl, Us

Directly served 225 staff in corporate office and over 10,000 staff internationally.Coordinated training, associate events, travel arrangements, and assisted new staff with relocation.Researched and recommended guidelines for associate dress code and facilitated a task group to take ownership of this issue, resulting in creating a new dress code that that was accepted by the staff due to including them in the process.Improved productivity and team spirit and reduced work related problems through various projects such as Interpersonal Skills workshop, associate satisfaction survey, monthly newsletters for support team, monthly video conferences between director and staff in east and west coast offices. Liaison with associates in absence of HR Director, who was out of the office 70% of the time. Ensured proper maintenance of associate records and HR office systems, including PeopleSoft. Addressed employee relations issues, such as harassment allegations, work complaints, or other employee concerns.Maintained and updated human resources documents, such as organizational charts, employee handbooks, directories, and performance evaluation forms.

Created and implemented HR policies and procedures that previously didn't exist for small company due to their existing associate relation issues.Created company handbook relating to all phases of associate activity, resulting in a reduction of 35% in tardiness and absenteeism.Provided interpersonal skills training to management which virtually eliminated conflict, reduced turnover by 15%, and significantly improved productivity, associate ownership of position, and built team spirit.Trained, managed, empowered, and motivated associates.

Dana Point, Ca, Us

Managed 4 Star Resort of 200 - 250 associates under management of Interstate Hotels and Resorts in partnership with Marriott management.Managed the all recruitment processes, including sourcing, interviewing, hiring, and new hire orientation, to maintain staffing levels with qualified individuals.Significantly improved associate morale, productivity, and retention of “back of house” (limited English speaking associates) by 25% by speaking with them directly in Spanish (rather than through a translator) during interview, onboarding, orientation, and one on one regarding benefits and various needs.Met with managers and associates to identify, evaluate, and resolve interpersonal issues and conducted exit interviews for trends to determine reasons behind separations to improve management development as needed.Implemented various associate relations programs to maintain a pro-associate environment, resulting in a reduction in turnover. Served as facilitator for the Total Quality Management team, educating and empowering managers and associates in conflict resolution, interpersonal communication, effective group interaction, and customer service excellence.Coordinated, designed, and produced monthly associate TQM newsletter. Developed, coordinated, and managed internship in partnership with local school district to provide students on the job training while providing the company over 10,000 hours of free labor the first year of program.Maintained records of insurance coverage, pension plan, and associate transactions. Surveyed, recommended, implemented, and managed an hourly wage program. Managed performance and salary reviews. Ensured proper maintenance of associate records and HR office systems, including ADP processing.

Bachelor Of Arts (Ba), Sociology

Human Resources - Relations And Supervision Management Certification, Human Resources And Management