Handling all aspects of Loan Operations, Loan Administration and Reporting for a dynamic commercial real estated lending portfolio with multiple participants

responsible for all aspects of Loan Servicing -- Loan Adminstration, Loan Operations, providing monthly reports, SBA reporting

• Designed and implemented a coordinated loan servicing program between three separate departments, enhancing review, controls and monitoring as mandated by SOX • Created management reporting needed to comply with Supervisory Agreement

• Designed and implemented new processes for loan servicing [booking, funding, maintenance, review] for loan portfolio [including participation loans, commercial and consumer mortgages, and construction loans] that increased by 32% in one year while reducing complement. • Implementation of lending aspect of document imaging program • Creating enhanced management reporting

• Analyzed and repaired processes and procedures for a failing infrastructure; bank came off Cease & Desist order in two years.• Reviewed system use and implemented enhancements; • Created a customer relationship management support culture; • Handled all loan servicing needs, including participation loans, commercial and consumer mortgages, and construction loans.

• Designed and implemented a credit administration program for a new entity. • Ensured that effective risk management policies and procedures were in place. • Implemented continuous improvement practices to fine-tune the existing systems.• Started document imaging program • Handled loan servicing for entire portfolio

02/99 to 09/99 Knowledge/Information Assistant: • Created knowledge management strategy for organization. • Managed flow of information throughout organization, holding company and subsidiaries. • Worked with EVP/COO to implement new CRM strategies and enhance independent loan review09/95 to 02/99 Director, Credit Administration: • Created and implemented new procedures for risk management. • Analyzed and maintained the quality and integrity of a $125M loan portfolio. • Worked with… Show more 02/99 to 09/99 Knowledge/Information Assistant: • Created knowledge management strategy for organization. • Managed flow of information throughout organization, holding company and subsidiaries. • Worked with EVP/COO to implement new CRM strategies and enhance independent loan review09/95 to 02/99 Director, Credit Administration: • Created and implemented new procedures for risk management. • Analyzed and maintained the quality and integrity of a $125M loan portfolio. • Worked with EVP to bring the concepts of relationship management to our lending strategy. • Provided support for developing an active sales culture, and effectively using technology to increase competitive edge. • Handled loan servicing, including participation loans, commercial and consumer mortgages, and construction loans. • Successfully designed and implemented a new VISA merchant program with in-house incentive program, which increased customer base and profitability. • Created pilot team for organization.09/90 to 09/95 Lender: • Managed the retail and small business-lending portfolio. • Worked with compliance and regulatory issues. • Trained branch personnel. Show less