Carolin Aichner Email & Phone Number

Valletta, Malta

Malta

Malta

Malta

Dubai

Dubai

Implement, coordinate and/or present corporate training programs in accordance with current Hilton requirements including harassment-free workplace, diversity, new team member orientation, communication, leadership and service series and related training to meet specific departmental needs.Update hotel training. Develop or researches training for specific hotel needs.Track, input, maintain and audit all individual employee training records of in house programs including department orientation records for new hires on a computer system.Monitor all departmental training programs, i.e., Alcohol Awareness, Food Safety etc. by conducting audits and making recommendations for compliance. Monitor educational assistance program.Plan and conduct meetings with department managers, trainers and employees to review performance trends, develop action plans and give recognition. Monitor non-exempt performance reviews.Assist team to develop annual training calendar. Compile monthly and quarterly reports of training activity. Conduct necessary analysis to assess specific departmental and training needs.Maintain all training materials and track equipment and material use to prevent loss of equipment or materials.

Dubai

Assign and instruct Guest Service Officer, in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly Assist in daily operations at the desk. Compile required reports. Maintain the desired service standard.Resolve guest complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.Prepare and conduct daily pre-shift meetings, communicate effectively with all team members and provide them with any information necessary to provide guest service in accordance with Conrad Standards.Monitor performance of team member with performance evaluations and discipline issues. Make recommendations for training related issues when inconsistencies develop at the Front Desk.Ensure all Duty shift procedures are being carried out and recorded on the shift checklist.Ensure the team supervised is punctual and correctly dressed and that the reception desk is covered by at least one person at all times.Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place.Monitor, support and correct performance of receptionists to ensure our guests receive a fast, efficient and friendly service at all times.Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel.Maximization of room sales and revenue for the hotel by ensuring a sales attitude is adopted at all times and an awareness of all sales opportunities within the hotel is maintained.Ensure a good performance oriented working environment within the department and motivate the team member.Updating and monitoring the OASYS system for monthly payroll and the PH count for all team members in the department.

Ras Al Khaimah

Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hilton Marketing Programs such as Hilton Honors, for arriving guests. Ensures guest knows location of room, and arranges for team member to accompany guest to the room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler’s checks, and other forms of payment. Converts foreign currency at current posted rates (in accordance with the Credit Policy).Greets guest immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlets hours, special VIP programs, events, etc.Receives special requests from guests, and responds appropriately of forwards requests to appropriate team members for decisions and actions.Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other team members of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for guests as requested.

Bolzano

Schlanders

Bolzano

Kaltern