• Manage customer orders with a focus on quality, accurate and speed.• Prioritize & manage a high volume of requests from Customers & the Inside Sales Team.• Fulfill orders with suppliers (i.e. PO Submission, confirming stock, providing instruction, managing vendor questions, updating order status).• Maintain a high degree of accuracy and completeness on Estimated Time to Ship dates.• Proactively manage open Orders for Customers to drive faster delivery and better pricing by sourcing new vendors and searching for alternative stock locations.• Prevent, Reduce and Resolve Rejected Orders.• Send daily report to all Customer Operations Team.

• Successfully managed transactional sales cycle. Open, lead, and close sales discussions using a consultative sales approach; qualified the customer’s initial goal, asked relevant questions to confirm the customer’s situation, recommended the best solution for their needs, and supported the buying process by effectively asking for the sale and managing objections.• Maintained superior product and pricing knowledge of software related to client offerings. Provided exceptional customer service by communicating accurate information.• Proficiently utilized technical platform (Salesforce) effectively to connect with customers (chat/phone), co-browse to provide order processing support, and accurately code all interactions.

• Supported the Supply Chain/Logistics Director in managing inventory from Germany, China, and Taiwan• Optimized an inventory report spreadsheet using VLOOKUP tables via Google Sheets by improving accuracy of data and reduced the amount of manual updates• Actively participated in the implementation of Industrios ERP and launch of Supply Chain relevant modules, such as order entry.• Received and completed new vendor forms quickly and accurately.• Updated ERP system with new order and customers and vendors information’s.• Optimized the control of incoming and outgoing inventory parts, by improving with formulas, making the spreadsheet used automatic.• Easily managed prototype inventory parts with total value of approximately 2Million US Dollars.• Supported the QA department with incoming inspections with using technical background of understanding engineering drawings

• Successfully managed production schedule of approximately 21 automotive products across 4 plants (across Brazil and Argentina) with several variation codes• Part of the team supporting Sales, Production and Logistics that was in charge of balancing sales forecasts and production capacity which generated a production forecast• Inputted and assured that the 40-week production forecast generated the correct requirements for all the Supply Chain, so parts could be delivered on time.• Communicated effectively with master scheduling partners to make sure that the orders were in accordance with existing restrictions resulting in accuracy of 99%.• Implemented End of Life for 3 GM products and achieved $0 obsolete inventory and additional production costs.• Setup and maintained product JOB structure within the GM ERP system when new car platforms were being launched• Coordinated and managed the reshuffling of production schedule due to shortage of parts.• Negotiated expedites with production team to support the sales team

• Communicated on a daily basis with suppliers to certify that the schedule of assembly and launching of a new vehicle would be fulfilled.• Assured that the necessary parts for production of the first cars (pilots) and for start of regular production were delivered on time and with quality.

• Communicated on a daily basis with the company’s biggest client to assure the client that the demand forecast would be met and to discuss and resolve issues such as product deliveries, answer questions about any of the processes and inventory quantities for their products.• Talked to suppliers and made sure that all decorated perfumery bottles were delivered according to schedule achieving 95% of ON TIME delivery.• Collected and prepared reports with monthly sales and production data from SAP database, to analyze and track the monthly rolling forecast.• Worked in a seasonal production environment and ensured inventory was covered this high/low periods.• Worked with Quality, Engineering, Production, Sales and coordinated the production schedule accordingly.

• Participated on kaizen implementation in Trucks production lines.• Participated of the development of suppliers for internal finishing parts of the cabin, just as the prototype.