Onboard new users by creating accounts sourced from Active Directory or Okta.Manage Google Workspaces and add users to Distribution lists and Google Groups.Assign and manage licenses for various software products including Microsoft Office, Adobe, DocuSign, SendSafely, SmartSheets, RingCentral, etc.Offboard departing users by disabling their accounts and revoking all access and licenses.Maintain and update daily tickets in ServiceNow, ensuring accurate documentation and resolution tracking.Handle all company requests, from task handling and approvals to completion.Participate in daily team meetings to discuss incident management strategies and address ongoing tickets.Communicate with IT groups such as Cybersecurity, Procurement Team, Desktop Support, Okta team, IT Ops, and Infosec.Order phones from Verizon and T-Mobile, activating new users and handling their phone upgrades.Obtain quotes from different vendors for software and hardware equipment not provided by the company.