Customer Service Manager
San Pedro Garza Garcia Centro, Nuevo León, Mexico
Customer Service Manager August 2012- January 2014Costumer Service Representative February 2012-August 2012- Provide support to sales representatives, customers and the production staff of the assigned facility. Enter orders as they are received from customers or sales. Daily reports of the assigned clients.- Provide input on how to best provide service to internal and external customers.- Manage customer inventory programs (Kanban)- Create on time delivery monthly reports, improve corrective actions for the late deliveries (maintain the deliveries up to 96%)With more than 15 manufacturing facilities in the US and Mexico and more than 175 printing presses, W/S Packaging has printed up and provided flexible packaging materials for such food and consumer product customers as Coca-Cola, Kroger, and Sara Lee Food. The medical, security, and tobacco industries are also among its diverse customer base. The privately-held group formed out of the merger between Wisconsin Label and Superior Label Systems in 2000.