Carolina Espinal Email & Phone Number

United States

Palms Springs, Ca

➤ Successfully developed, opened, managed, and closed 45+ projects all over the Los Angeles area, from bid to close-out.➤ Effectively handling a wide array of administrative functions, including bank deposits, billing, and contractor payroll.➤ Served as the point of contact for external clients, while following-up on and nurturing prospects via email and calls.➤ Strategically oversaw complex projects in several high-end high-rise communities that needed constant supervision.➤ Leveraged bilingual skills to translate forms, bids, contracts, and communications between contractors and workers.➤ Took on additional responsibilities, including as the Permit Expediter as well as Personal Assistant to the Owner.➤ Ensured projects were built to requirements established by construction drawings, building codes, client specifications.➤ Owned scheduling and work scopes, in addition to ordering and coordinating needed materials, deliveries, and pick-ups.➤ Provided support for subcontractor RFIs, estimates, inspections, and in obtaining permits, as well as client meetings.➤ Played a role in the budgeting process and gathered project material submittals, while maintaining records of approval.➤ Consulted with Architects, Engineers, Builders, Selections Coordinators, Trade Contractors, clients on plan revisions.➤ Communicated company quality and performance standards, conducting periodic work inspections to ensure adherence. ➤ Managed difficult and emotional customer situations, responding promptly to clients’ needs and meet commitments.➤ Conducted regular site visits to check and monitor progress and quality standards, while keeping stakeholders updated.➤ Provided onsite coordination and ensured work proceeded on budget and hit each milestone, safeguarding profit margin.

Alhambra, Ca

➤ Managed the office and owning duties across Customer Service, Sales, Accounting, Inventory, and Reception.➤ Prioritized and managed multiple simultaneous projects, including communicating project status and updates.➤ Successfully handled bookkeeping and invoice tracking, including maintaining daily ledger and resolving billing issues.➤ Effectively interacted with customers and continuously working to improve client relations, satisfaction, and loyalty.➤ Developed and presented client proposals, secured new business and upsold additional products or services.➤ Efficiently handled a high volume of incoming/outgoing calls, while documenting leads in spreadsheet form.➤ Coordinated schedules to ensure timely deliverables, as well as proactively suggested changes to improve workflow.