Carolina Rv Email & Phone Number

-Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions, and goal achievements-Led end-to-end planning and execution of health fairs (over 1000 guests in attendance), managing budgets, timelines, and stakeholder communications-Created educational brochures and class curricula for the community on topics related to HIV, diabetes, cardiovascular health, and cancer screenings in three languages-Collaborated with providers to send post-appointment feedback via text message in three languages as part of the HEDIS and CAHPS models to capture data on key quality indicators

Orange County, California, United States

-Administered a full continuum of COVID-19 response services (including disease surveillance, case investigation, contact tracing, laboratory testing, immunizations, and general public health practice - Liaised with the Orange County Healthcare Agency (OCHCA) to identify outbreaks in businesses, hospitals, and schools-Developed and implemented health communication protocols, SOPs, and policies-Managed quality assurance in a team of 55 investigators and supervisors and created operational workflows to enhance standardization across all teams-Provided oversight of team operations and performance; ensured compliance with client guidelines and protocols and shared feedback and best practices with the client-Provided health education to COVID- 19 positive cases according to the latest protocol, policies, procedures, and CDC guidelines-Transferred complex bulk load data content onto platforms to protect and maintain individuals’ privacy and confidentiality-Collaborated with OCHCA and the CA Department of Public Health for the Long-COVID research project via data collection, contact tracing, data surveillance, and research

Orange County, California, United States

-Directed a large organization in a state-funded COVID-19 prevention program which included establishing structure and roles, logistics, training, and emergency procedures-Developed and implemented health communication protocols, SOPs, and policies-Improved processes in departments such as but not limited to operations, customer service, procurement, medical billing, account management, website development, PR, compliance, warehouse, staffing, and training-Increased customer service department from 3 members to more than 120 handling up to 13,000 calls per day and 8,000 emails per day-Reduced wasteful spending by more than $12,000 per month through data organization of inactive user licensing, breached contracts, and payroll inconsistencies-Created procedures, protocols, quality control standards, and instructions on using software, websites, and forms according to policy.-Reviewed, approved, and coordinated pop-up site requests, identified the proper vendor(s) to be utilized for the approved pop-up event(s), reviewed (walk-thru) of potential sites, and coordinated promotion of the events.

Orange, California, United States

-Boosted revenue and company growth by $40,000 a year and facilitated sales activity through strategic planning-Managed completion of planned audits, reviewed records and procedures for accuracy, and appraised policies and plans under audit review-Administered billing, claim follow-ups, coding insurance/accident claims, and promoting therapeutic and preventative treatment-Exceeded weekly sales goals by selling year-long chiropractic packages-Performed assisted traction modalities through weighted straps and neck braces according to the chiropractor's instructions. Logged and marked X-rays and took precise angle measurements of flexibility-Trained new onboarding employees on the latest software, thermal, surface electromyology machine, and pressure sensors

Orange County, California, United States

-Maintained clinic as a top 5 for sales and top 3 in billing audit accuracy out of 14 clinics in OC-Administered several franchises in the OC area through billing & membership sales to optimize timely deliverables-Analyzed and projected sales reports based on market research & community planning-Created open house events around clinics and neighborhoods to educate communities on chiropractic care and body movement-Improved company-wide communication and morale by establishing weekly meetings to provide updates, absorb feedback, and answer questions within the leadership

Orange County, California, United States

-Qualified new clients on payday loans based on strict criteria like Experian credit score, credit history, fraudulent accounts, balance on other payday loans, income, and references)-Revamped amount of new prepaid card accounts and transfers by 60% in the first 3 months-Processed new clients on auto title loans through LoanMart, and explained the terms, length, and risks of the loan-Administered check cashing, bill payments, and money transfers (domestic and international) via Western Union-Consolidated amount of collection calls on late/fraudulent loan accounts-Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.-Processed daily count and balance of vault and cashier money

Bachelor Of Science - Bs, Health Science (Disease Prevention And Health Promotion)

Activities and Societies: Abrego Scholars Scholarship RecipientDean's Honor List: 2 consecutive years

Associate Of Arts - Aa, Behavioral Sciences

Activities and Societies: Alpha Gamma Sigma

Pre-Med/Health Program - Certificate