As a Business Development Executive at My Irish Cousin, I play a key role in driving customer satisfaction and supporting business growth within the car rental industry. I work closely with clients, creating tailored proposals, managing communications through email and phone, and assisting my manager in coordinating reservations to ensure a seamless rental experience. My goal is to help enhance My Irish Cousin’s reputation as a trusted car rental provider across Ireland & UK.

- Oversaw daily operations, managed recruitment, and provided training for baristas and staff.- Handled weekly payroll responsibilities, ensuring accurate and timely compensation.- Implemented a modern schedule system, streamlining operations and improving accuracy.- Spearheaded a cost control initiative, conducting a monthly inventory to manage expenses effectively.- Developed and implemented customer service and cost pricing strategies, leading to a significant sales growth of approximately 123% in a period of 2 months.- Increased customer satisfaction with positive feedback. Awarded 99% customer satisfaction in the 2023 Retail Excellence Ireland Award.- Assisted with online sales when needed, showcasing versatility and commitment to overall business success.Key Achievements:- Successfully increased weekly sales by 120% through effective pricing strategies and enhanced customer service.- Implemented a modern schedule system, improving accuracy and simplifying staff management processes.- Established and maintained a strong team, contributing to a positive work environment.

- Conducted supply orders and prepared detailed sales reports, contributing to data-driven decision-making.- Demonstrated expertise in overseeing daily store operations, optimizing supply orders, and managing budgets effectively.- Maintained impeccable cleanliness and safety standards, creating a secure and inviting environment.- Executed exceptional customer assistance and implemented effective inventory management strategies.- Successfully implemented strategies to adapt purchasing budgets, resulting in more efficient operations.- Thrived in a fast-paced environment, responding promptly to complex requests, showcasing adaptability, and operational excellence.

- Advised customers on bank services such as loans, mortgages, and credit cards.- Managed customer bank accounts: open, close, and oversee transactions.- Reached out to potential customers to generate new business.- Presented financial products and services to existing and prospective customers.- Provided information about products and services, answering customer inquiries over the phone, email, and face-to-face.- Made product suggestions and recommendations according to the client profile.- Performed administrative tasks, entering data into banking software (CRM). - Key Achievements:• Achieved and surpassed monthly goals for new bank account openings.• Successfully implemented customer-centric strategies, resulting in improved customer satisfaction.• Played a key role in meeting and exceeding sales targets for financial products.• Proactively identified and addressed potential issues, contributing to the overall operational efficiency of the branch.

- Assisted customers with processing transactions, such as deposits, withdrawals, and payments.- Managed and assisted clients with their accounts, providing personalized support and guidance in utilizing ATMs for seamless transactions.- Proactively offered and facilitated loan services tailored to the unique needs of retired individuals, with performance metrics tied to successful loan transactions.- Executed effective sales strategies, promoting and selling life insurance and house insurance to enhance financial security for customers.- Conducted outbound calls to clients, presenting additional banking products and services to meet their financial goals.- Collaborated with the bank manager, addressing queries, and providing support in various operational aspects.- Actively encouraged clients to adopt digital banking solutions, emphasizing the benefits of mobile apps to streamline banking processes and enhance convenience.- Ensured accuracy and completeness of client data by regularly updating information such as phone numbers and addresses, contributing to data integrity.- Followed all bank financial and security regulations and procedures.Key Achievements:• Exceeded performance metrics by consistently achieving high rates of successful loan offerings to customers.• Successfully promoted and sold life insurance and house insurance, contributing to increased insurance product penetration among the target demographic.• Proactively contribute to the bank manager's tasks, demonstrating a strong sense of responsibility and teamwork.• Encouraged clientele to adopt digital banking, resulting in reduced foot traffic in the bank and increased client satisfaction.

- Managed logistics for fuel deliveries, coordinating shipments to ensure efficient and timely distribution.- Assembled fuel orders based on customer requests, such as 100 liters of petrol and 30 liters of diesel, optimizing truckloads for delivery.- Organized full truckloads to maximize delivery efficiency, selling excess capacity to nearby suppliers to ensure cost-effective trips.- Issued invoices and managed fuel inventory control.- Placed orders for fuel supplies from the distributor to maintain optimal inventory levels.- Ensured compliance with industry regulations and maintained accurate records of all transactions.

• Greeted and assisted patients, ensuring a welcoming and efficient reception area.• Scheduled and managed appointments for multiple healthcare providers, optimizing patient flow and reducing wait times.• Handled phone calls, emails, and correspondence, providing information and directing inquiries to appropriate departments.• Maintained and updated patient records with accuracy and confidentiality.• Assisted patients with billing questions and processed insurance claims, ensuring timely and accurate payment processing.• Supported office operations by ordering supplies, managing inventory, and coordinating with vendors.