Carolina Sciamana Email & Phone Number

São Paulo, Brazil

Sao Paulo, Brazil (Remote)

Being a versatile and dedicated professional, I played key roles at Gameflip, an influential marketplace for in-game items in the global gaming community. My journey at the company was characterized by notable flexibility, successfully transitioning between different areas and projects, excelling in Customer Support, User Experience (UX), and Social Media departments.In Customer Support, I took on the responsibility of providing exceptional assistance to users on a global scale, solidifying my comprehensive understanding of the gaming community's needs. I significantly contributed to the onboarding of new team members, actively participating in security processes and promotions.In the User Experience (UX) field, I led process improvement initiatives, playing a crucial role in restructuring and redesigning flows on the platform. My focus on optimizing the user experience resulted in tangible enhancements in platform usability and aesthetics.Additionally, I took on responsibilities in social media management, showcasing exceptional communication skills and engagement strategies. My ease in transitioning between different functions and collaborating on parallel projects, when needed, attests to my versatility and dedication to the team's success.I highlight my innate ability to quickly grasp diverse areas, reflected in my trajectory at Gameflip. This agile learning curve allowed me to integrate efficiently into new projects, ensuring a valuable contribution on all fronts I was involved in.

São Paulo E Região, Brasil

In charge of Customer Support Management at the startup Proprietário Direto, I tirelessly sought solutions for questions, app-related issues, and financial matters. Dealing with crises both on the platform and on social media, my main goal was to ensure satisfaction and a positive experience for users. Additionally, I worked on enhancing the browsing experience, aiming to promote smooth and uninterrupted usage.At Proprietário Direto, an innovative real estate marketplace that facilitates direct negotiations between property owners and interested parties, my commitment was focused on optimizing user interaction, contributing to operational efficiency, and building a positive reputation for the company.

São Paulo E Região, Brasil

As a valuable member of the GuiaBolso Customer Happiness team, I excel in addressing user queries, troubleshooting issues, and effectively managing crises on both the application and social media platforms. My primary goal is to ensure user satisfaction and deliver a positive overall experience.I contribute to the success of GuiaBolso, the largest finance application presently available, and one of the most downloaded on both the Apple Store and Google Play. Joining a dynamic team, I am committed to upholding the highest standards of user service, fostering positive interactions, and contributing to the ongoing success of this leading financial platform.

Rio Claro

Intern at the Municipal Department of Planning, Development, and Environment in Rio Claro, a department dedicated to the urban, economic, and social development of the city. The primary focus includes environmental preservation and initiatives aimed at enhancing overall quality of life and city infrastructure.During my internship, I played a key role in creating impactful graphic materials for various initiatives and events organized by the department, such as Waste Collection Drives, Environmental Week, the 'Jogando Limpo' Project, and the Good Practices Award. Passionate about contributing to sustainable urban development, I actively supported the department's efforts in fostering positive environmental practices and community engagement. Grateful for the opportunity to be part of a team dedicated to shaping a better future for our city.

Rio Clario

Internship facilitated by Claretiano Faculdade, providing students with the opportunity to apply theoretical knowledge acquired during coursework. Engaged in creating materials for college events, I actively participated in the entire event planning process. This involved making decisions on and procuring advertising formats, as well as formulating strategic approaches. Grateful for the chance to translate classroom learning into real-world experiences, contributing to the success of events and enhancing practical skills in event management, marketing, and strategic planning.

Rio Claro E Região, Brasil

Managed e-commerce stores from their inception, overseeing tasks from registering them on platforms like Fast Commerce to the addition of new products, images, shipping details, payment method validation, and client training. Instrumental in creating strategies and promotions to optimize sales performance. From the initial setup to ongoing operations, ensured a seamless and customer-friendly experience. Proven ability to navigate the intricacies of online retail, contributing to the success and growth of virtual storefronts.

Rio Claro E Região, Brasil

Atendimento a empresas de Rio Claro e região, com foco nos Perfis Empresariais disponíveis na Lista Telefônica online que o portal possui, levando para lá grandes empresas locais e aumentando a visibilidade destes dentro do serviço, além da criação das artes que constituem estes perfis, e suporte e consultoria nos espaços publicitários oferecidos pela empresa. O Guia Rio Claro é um portal que existe há 15 anos e tem hoje mais de 90 mil visitantes únicos por mês.

User Experience Designer, Design

The User Experience Design course is an 8-week bootcamp that encompasses all facets of the UX Designer profession. The curriculum includes.

Bacharelado, Comunicação Social Com Habilitação Em Publicidade E Propaganda

Graduated in Social Communication with a focus on advertising and marketing, I served as the coordinator for group projects, where my.