Carolina U Email & Phone Number

Miami/Fort Lauderdale Area

Pompano Beach

• Managed and oversaw the overall office operations. Established company policy and procedures. Encouraged and improved on cross-departmental internal communications and worked closely with CEO to provide effective.
• Procured and established short and long-term contracts with various clients.
• Managed the forecast, scheduling and travel arrangements of all construction and paint projects, while ensuring that deadlines were met and that the job performed excelled expectations.
• Collaborated with Human Resources and Finances with payroll, budgets, project invoices, interviews and trainings.
• Managed over 30 employees and developed a quarterly bonus review that determined the staff’s performance and their respective projects profitability.
• Maintained an oversight on the procurement and change orders of materials, equipment, and scissor/boom lift rentals to ensure all necessary items were delivered in a timely and that the items dimensions matched all.

Miami/Fort Lauderdale Area

• Responsible for all flight management details including itinerary details, manifest details, catering requests, on-board service items, ground transportation arrangements, flight following and specific customer requests.
• Responsible for effectively coordinating the logistics during flight irregularities, while securing information internally and externally to ensure communication to passengers were made proactively and immediate.
• Earned the autonomy to manage and make critical decisions that ensured client satisfaction on flight issues, while maintaining the company’s best interest and image.
• Collaborate with the Operations Control Center (OCC) Manager during flight irregularities. Main point of contact for OCC, Airport Handling Agents, and other departments.
• Coordinate with other departments with crucial and various communications and updates to maintain stability during handling of irregularities.
• Determine problem areas to recommend revised policies and procedures for the improvement of the company’s overall performance.

Fort Lauderdale, FL

• Perform a variety of advance clerical, administrative and special projects to support office staff.
• Screening phone calls and routing callers to the appropriate party.
• Managed vendor and service provider relationships.
• Responsible for the procurement of various office resources.
• Helped integrate new employees with necessary equipment, information, and company procedures and policies.
• Anticipated travel needs, and independently coordinated complex travel arrangements for the CEO and the company’s employees.

Sunrise, FL

• Ensured that agents provided the highest quality of customer service. Monitored calls efficiently and effectively to provide agents with constructive criticism to promote growth. Allowed agents the opportunity to.
• Trained and Refreshed Web Support agents with the new website features, and company policies and procedures.
• Forecasted and scheduled coverage and training sessions.
• Ability to thrive in a metric driven and team-based environment, with a healthy competitiveness to meet and exceed goals.
• Promoted from Web Support Agent based on merit after 6 months

Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.Conserves executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.Maintains executive's appointment schedule by.