With a 15-year history in the commercial area, I stand out for supporting leaders, external visits, business prospecting and training, in addition to coordinating, supervising and leading high-performance teams. I have a strategic vision, focus on managing people and achieving results. I stand out as a specialist in team building, leading the hiring and training of managers and supervisors, evaluating performance and proposing continuous improvements to leverage results and keep the team aligned with the organization's objectives. I apply solid knowledge in CRM, analysis and development of strategies for the sales funnel, application of commercial strategies aimed at people management, in addition to developing effective and personalized commercial training for Online and Offline sales. I am available to work in other cities and travel for the company and for work, prospecting new business and expansion opportunities, as well as partners and clients. Customer service - Continuous improvement - Strategy development - Leadership - International activities - People management - Projects
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National Commercial ManagerSaga - School Of Art, Games And Animation Feb 2023 - Jun 2024Guarulhos, São Paulo, BrazilAs a leader, I manage the hiring and training of commercial teams, ensuring the profitability of the units through high performance metrics and strategic guidance. I identify and develop talent, establish local partnerships with governments and departments, attracting business and offering support. In addition to developing training, I am responsible for strategies and results in online sales operations, promoting leadership and efficiency in the company's commercial processes, both in person and remotely. -
Commercial ManagerSaga School Jul 2020 - Jan 2023Guarulhos, São Paulo, BrazilLeading commercial activities at a national level, I contributed significantly to defining the company's commercial strategies together with its partners. Oversaw key areas including B2B Partnerships, active telemarketing and direct sales. Additionally, I actively participated in the recruitment, training and development of supervisors and operators. I stand out for my ability to deal with deadlines and intense demands, receiving recognition for team engagement and high performance results.
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Sales ConsultantSaga School Jul 2017 - Jun 2020Guarulhos, São Paulo, BrazilI focused on customer service, in person and over the phone, locating and understanding each request and need to act in a personalized way. I provided guidance to customers regarding the specifications of the service performed and sales, obtaining feedback and monitoring with after-sales employees to resolve possible unforeseen events and requests. I improved my ability to negotiate prices, terms and payment conditions.
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Sales SupervisorEscola Saga Jul 2015 - May 2017Guarulhos, São Paulo, BrazilAs sales supervisor, I ensured the implementation of the company's commercial strategies, carried out a survey of the sector's needs, hired and trained new employees, led the sales team and implemented motivational programs. I monitored results, goals and issued reports. I promoted frequent meetings with other sectors to present sales strategies, process improvements, attracting business, prospecting customers and positive results through quality control.
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Sales ConsultantEscola Saga Jul 2014 - Jul 2015Guarulhos, São Paulo, BrazilI provided customer service through all means of communication, the main ones being in person and via phone calls, in addition to guiding customers regarding the specifications of the service provided. I worked with price negotiation, deadlines and payment conditions, seeking to serve each client in a personalized way, resolving problems and unforeseen events, offering a mix of products and services. I stood out during my time working at the company for always reaching established goals and exceeding goals in some periods.
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Business ConsultantDbx Food Service Apr 2011 - Jan 2012Guarulhos, São Paulo, BrazilI serviced special accounts in the Corporate segment, prospecting for new customers and building loyalty among active customers, as well as updating and maintaining the customer portfolio. Making contact for the sale of products and services, exceeding monthly targets and providing excellent feedback on services performed and assistance. -
Commercial AssistantWizard By Pearson Feb 2010 - Dec 2010Guarulhos, São Paulo, BrazilI delivered results in Active Telemarketing, customer prospecting, in-person customer service and negotiating prices, offering better options for terms and payment conditions, managing to finalize sales and achieve the goals and objectives proposed by the sector leadership. Through my support and service I managed to retain customers and manage a portfolio of fixed customers. -
Sales SupervisorIncentel Sistemas Nov 2008 - Dec 2009Guarulhos, São Paulo, BrazilFocused on providing quality and effective external service to corporate clients, I worked with business and customization of each service to solve the needs of each request. I hired and trained new salespeople, logistical planning of areas of activity and monitoring of results.
Carolina Vilar Education Details
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Postgraduate In Marketing And Sales -
Graduated In Management Processes
Frequently Asked Questions about Carolina Vilar
What is Carolina Vilar's role at the current company?
Carolina Vilar's current role is Leadership | Sales | Team management | Projects | Commercial management | Strategic planning | Business | CRM | Prospection.
What schools did Carolina Vilar attend?
Carolina Vilar attended Anhembi Morumbi University, Cruzeiro Do Sul University, Unimonte.
Not the Carolina Vilar you were looking for?
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Maria Carolina Vilar Balro
Impacto Positivo | Esg | Gestão De Projetos Socioambientais | Sustentabilidade E Responsabilidade Corporativa | FacilitaçãoSão Paulo, Sp -
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Carolina Vilar
Mãe Do Bruno E Da Mariana | Recrutamento E Seleção | Diversidade & Inclusão | PcdSão Paulo, Sp -
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