Coaching services for individuals who are looking forward to a more rewarding, peaceful and authentic life. We are a light in the World on a mission to give away our gift. Let's learn how to tackle our emotions and beliefs in order to create the life that we are meant to live!

CS Lead for Inbound and Outbound teams. Escalations and case tickets monitoring in SFDC.

• Participation in the conception, planning and implementation of the Communication Strategy• Lead communication projects for target audiences• Adaptation of existing communication material and channels • Implementation of communication guidelines and training sessions• Participation in the design, schedule and delivery of training offerings for Customer Excellence teams (including, but not limited to system training & soft skills training)• Coordination and participation in New Hire Orientation• Standardization of training templates, forms, processes• Promotion of a continuous learning and self-development culture throughout the Customer Excellence organization• Change ManagementNov 2016 - Feb 2017: "Train the Trainer" (in-company, Pieterman & Partners)

• Key Accounts management• Collaboration with EU Customer Excellence Newsletter • Admin role: in charge of email and backlog management for Spanish Team• B2B Order entry and management in SAP / Oracle• Inventory check, lead time information, shipment status follow-up and complaints management • Returns and replacement management in coordination with Customer Care Team• Monitoring of production timelines and deliveries • Interaction with Sales representatives

• Contact with the client: Purchase Orders and Maintenance Contracts follow-up; revision and delivery of Technical and Financial Proposals; Post sales• Bid Preparation: tender analysis, key documentation compilation, interaction with Legal and Pricing areas, bid presentation • Sales reports and presentations preparation and submission. CRM update • Copywriting: development and edition of online content - in English and Spanish- for company’s website to support new business acquisition• Brochure, Product Description and Newsletter drafting, submission and translation. • Event Management: Design, development and coordination of Biometrics Annual Congress (Argentina 2010/2011 and US 2012)