Carolina Hernandez Email and Phone Number
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Carolina Hernandez is a Senior Associate in PwC’s global Customer Transformation practice focused on Sales Channel Enablement & Growth. Carolina has 4 years of management consulting experience, working directly with clients across the Technology, Media and Telecommunication sectors and has strong expertise supporting large business transformations for Fortune 500 companies. Her skill set includes project & change management, sales planning & performance management, sales transformations, L2C assessments, technology implementation management, market / industry research & customer experience.
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Senior Business Strategy SpecialistServicenowChicago, Il, Us -
Senior Associate, Customer TransformationPwc Jan 2023 - PresentChicago, Illinois, United States- Authored a 60-page internal Rules of Engagement policy for a technology company’s worldwide Channel program, optimizing collaboration between sales teams and the partner ecosystem, and developing governance for policy compliance- Managed an Anaplan implementation, functioning as a sales planning SME and project management lead, capturing business requirements, and overseeing daily task management and risk escalations across 5 Anaplan model builders- Established a GTM strategy for a Virtual Reality company, organizing attendance at industry events and executive roundtables, and developing thought leadership and marketing materials, resulting in over 50 new B2B enterprise sales leads- Managed a Salesforce Sales Cloud implementation to unify 40 disparate business areas into a singular CRM system, facilitating executive updates, maintaining program RAIDD, developing technical requirements, and managing a team of 10+ developers -
Associate, Customer TransformationPwc Jan 2021 - Jan 2023Los Angeles Metropolitan Area- Executed a comprehensive lead-to-cash assessment for a technology company’s direct sales business, creating ~50 process flows to drive sales optimization globally, utilizing industry-leading practices and market research findings- Designed a comprehensive change management plan, including the development of detailed training guides personalized for approximately 5 core sales and fulfillment roles to drive alignment of new order-to-cash processes- Co-led PwC’s Latino Inclusion Network, organizing 10+ networking events with attendance of 400+ employees to drive awareness and increase participation in firm-wide DEI initiatives
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Front Desk AssociateEquinox Jan 2020 - May 2020Berkeley, California, United States- Delivered the highest level of customer service to 300+ Equinox members, prospective customers and guests & managed ~50 client inquiries per week by providing efficient communication and support in-person and via phone / email- Increased membership sales by functioning as liaison between prospective customers and membership advisors and managing new leads and opportunities in Equinox’s CRM system -
Advisory Advanced Intern - Management ConsultingPwc Jun 2019 - Aug 2019Los Angeles, California- Managed multiple assignments across various client engagements, consisting of developing weekly status updates, preparing executive summaries for client meetings and reviewing final deliverables to ensure accuracy and quality
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Director Of Target Membership MarketingAlpha Phi International Fraternity Jan 2018 - Dec 2018Berkeley, Ca- Increased engagement across our chapter’s social media platforms (Instagram, Twitter and Facebook) by developing a marketing approach for Formal Recruitment alongside the Marketing Team - Completed an exhaustive analysis of our chapter’s strengths & weaknesses following the completion of 2018 Recruitment to identify key areas of improvement and begin strategic planning for 2019 -
Advisory Start InternPwc Apr 2018 - Jul 2018Greater Los Angeles Area- Developed strategy & execution plan to manage the organization of internal marketing collateral & prospect resumes for the National Advisory Recruitment Team ahead of Fall 2018 undergrad recruitment kick-off
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Social Media ManagerCurtsy Aug 2017 - Dec 2017Berkeley, California- Managed Curtsy's Instagram account both nationwide and specifically for the Berkeley Campus.- Promoted the Curtsy app by flyering and tabling on campus, as well as setting up posters all around campus. Organized events on campus that helped advertise the company.- Reached out to numerous organization at Berkeley to encourage usage of the app. Main objective for the Fall 2017 semester was to the increase number of users on the Curtsy app.
Carolina Hernandez Education Details
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Economics -
Notre Dame High School
Frequently Asked Questions about Carolina Hernandez
What company does Carolina Hernandez work for?
Carolina Hernandez works for Servicenow
What is Carolina Hernandez's role at the current company?
Carolina Hernandez's current role is Senior Business Strategy Specialist.
What is Carolina Hernandez's email address?
Carolina Hernandez's email address is ca****@****pwc.com
What schools did Carolina Hernandez attend?
Carolina Hernandez attended University Of California, Berkeley, Notre Dame High School.
Who are Carolina Hernandez's colleagues?
Carolina Hernandez's colleagues are Caroline Li, Kiley Strong, Camila Doldán, Zainab Al Zaman, Prakriti Singhal, Yicong Wu, Ashley Caballero.
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Carolina Hernandez
Principal Product Manager Leading Windows Ai Experiences At MicrosoftSeattle, Wa2live.com, microsoft.com -
Carolina Hernandez
Austin, Tx -
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