Carolina Barberan Email & Phone Number

Catalonia, Spain

Being a bridge between different departments to support a great team on reaching goals for productivity and quality, in the most human and playful way.Remotely.- Keeping the project KPIs under control, at a tech floating environment.- Adding motivation within the team goals, gamifying the challenges.- Fun and focused team huddles and 121s transforming daily tasks into cool activities- Reporting smartly, crossing knowledge between department and expertise areas seeking optimization.- Raising solutions for situations "it was always like this", enlightening the opportunities.

Remote

Remote full-time position• Emails Management• Priority queues with 1hour max SLA service• Confidential project

Remote

● Additional competence for Dyson’s Project● Development of technical skills being able to provide outstanding service through video support (Techsee)● Usage of educative skills to improve the usage of equipment● Reducing significantly the number of spare pieces and unnecessary repairs ● Improving the usage of the First Call Resolution concept

Barcelona, Catalonia, Spain

● Technical Support, Sales and Product Specialist for Dyson campaign ● 100% remote role● Brand Ambassador● Troubleshooting, technical assistance, guarantee management and branding● Spanish and Portuguese market● Targets based on 7 interactions per hour

Barcelona, Catalunha, Espanha

● Provided superior customer service to clients maintaining on average a+85 NPS (target on 68 for the market) and Love Score on 6.7 of 7● Great communication skills and problem-solver at the community education● Acting directly with Portuguese, English and Spanish Market● Community Education, Live Chat and Cancellations for Airbnb campaign,handling with GDPR concerns, fraud, charge-backs, payments and payoutsissues

Barcelona, Catalonia, Spain

Barcelona, Catalonia, Spain

● Providing support for Spanish and Portuguese Market to Mango.com, physical stores and Mango Outlet customers.● Dealing with pre and post sales interaction, logistics issues and GDPR concerns.● Targets based on 11 interactions per hour.

Barcelona E Região, Espanha

● Project development for a conceptual business generating an invitation tothe partnership● Concept creation of an ecological coffee shop and fair trade store inBarcelona● Business plan development approved by Barcelona Activa● Design of operations and communication plan● Management of transition project and business negotiation and sell

Rio De Janeiro E Região, Brasil

● Responsible for writing the technical specifications and proposals forthe Olympic Committee bidding process resulting in 16 proposals writtenwith 11 contracts, generating 4M Euro profit.● Responsible for connecting information between different sectors toachieve the best format and strategy to construct the project bases anddraw the operational. Working side by side with the stakeholders,generating clear, functional and profitable contracts● Leading on-site the Clean and Waste Operation of the Olympic Stadium(the main venue of Athletics), leading directly 486 employees during theOlympic and Paralympic seasons and being the company representativedirectly with the Olympic Committee team● Responsible for the creation of a Sustainable Institute, for a sistercompany Milano (definition fields, partnerships, team creation)● Contract analysis and comparative reports with the original biddingdocuments● Supporting the strategic content and storytelling to the annual reportsof the company for the holding investors

Rio De Janeiro E Região, Brasil

Rio De Janeiro E Região, Brasil

● Established the core strategy for the new company sister of the holding,leading the research on new technologies for security and safety, smartcities, solutions and systems for governmental structures● Analysis and critical reports for governmental offers of the biddingprocesses with the company lawyers and technical experts

Rio De Janeiro E Região, Brasil

● Developed the competence about reading, analyze and construct strategies,for public bidding process● Approval of 11 projects for public selection (national and local offers)● Execution of more than 20 cultural projects for private institutions● Creation of more than 50 scripts and public presentation in differentkinds of venues and public as a storyteller artist, acting inPortuguese, English, and Spanish● Empowered other artists and self employers through the creation of a bookpublisher brand taking care of the processes of edition and production oflow circulation books● Promoted researches about popular culture in isolated and particularcommunities in Brazil● Presented as an invited artist in festivals in Brazil (Rio de Janeiro,Minas Gerais, Bahia, and Pernambuco), Argentina (Rosário) and Cuba (LaHabana)

Rio De Janeiro E Região, Brasil

● Started as an internship for the Cultural-Educational Project at the Museum,assisting scholars with guide tours on exhibitions and educativeactivities● Collaborated with the team to determine appropriate actions for educativeactivities using the technique of art education● Started to develop the Storytelling skills associated with the MuseumProgram● Promoted to Educator after a one-year internship program● Promoted to Team Coordinator after one year as Educator, responsible foran 8 members team, organizing activities, presentations, and internprojects

Rio De Janeiro E Região, Brasil

● Learn to develop cultural projects for public offers and bidding process● Served as a direct assistant to Production, supporting all aspects ofproduction and office management● Organized and prioritized work to complete assignments in a timely,efficient manner● Managed appointments and concerts for band members

Bachelor Degree In Arts, Art History, Criticism And Conservation

Activities and Societies: Contemporary Dance Extension Project Team member History of Art Certificate, with a final project based.

Technical Degree, Advertising And Marketing

Activities and Societies: 3 years of technical formation, with bases on gestalt design, web design, marketing, media, and institutional.