Carolina Barberan Email & Phone Number

Catalonia, Spain

Being a bridge between different departments to support a great team on reaching goals for productivity and quality, in the most human and playful way.Remotely.- Keeping the project KPIs under control, at a tech floating environment.- Adding motivation within the team goals, gamifying the challenges.- Fun and focused team huddles and 121s transforming.

Remote

• Remote full-time position
• Emails Management
• Priority queues with 1hour max SLA service
• Confidential project

Remote

• Additional competence for Dyson’s Project
• Development of technical skills being able to provide outstanding service through video support (Techsee)
• Usage of educative skills to improve the usage of equipment
• Reducing significantly the number of spare pieces and unnecessary repairs
• Improving the usage of the First Call Resolution concept

Barcelona, Catalonia, Spain

• Technical Support, Sales and Product Specialist for Dyson campaign
• 100% remote role
• Brand Ambassador
• Troubleshooting, technical assistance, guarantee management and branding
• Spanish and Portuguese market
• Targets based on 7 interactions per hour

Barcelona, Catalunha, Espanha

• Provided superior customer service to clients maintaining on average a+85 NPS (target on 68 for the market) and Love Score on 6.7 of 7
• Great communication skills and problem-solver at the community education
• Acting directly with Portuguese, English and Spanish Market
• Community Education, Live Chat and Cancellations for Airbnb campaign,handling with GDPR concerns, fraud, charge-backs, payments and payoutsissues

Barcelona, Catalonia, Spain

Barcelona, Catalonia, Spain

• Providing support for Spanish and Portuguese Market to Mango.com, physical stores and Mango Outlet customers.
• Dealing with pre and post sales interaction, logistics issues and GDPR concerns.
• Targets based on 11 interactions per hour.

Barcelona E Região, Espanha

• Project development for a conceptual business generating an invitation tothe partnership
• Concept creation of an ecological coffee shop and fair trade store inBarcelona
• Business plan development approved by Barcelona Activa
• Design of operations and communication plan
• Management of transition project and business negotiation and sell

Rio De Janeiro E Região, Brasil

• Responsible for writing the technical specifications and proposals forthe Olympic Committee bidding process resulting in 16 proposals writtenwith 11 contracts, generating 4M Euro profit.
• Responsible for connecting information between different sectors toachieve the best format and strategy to construct the project bases anddraw the operational. Working side by side with the stakeholders,generating.
• Leading on-site the Clean and Waste Operation of the Olympic Stadium(the main venue of Athletics), leading directly 486 employees during theOlympic and Paralympic seasons and being the company representativedirectly.
• Responsible for the creation of a Sustainable Institute, for a sistercompany Milano (definition fields, partnerships, team creation)
• Contract analysis and comparative reports with the original biddingdocuments
• Supporting the strategic content and storytelling to the annual reportsof the company for the holding investors

Rio De Janeiro E Região, Brasil

Rio De Janeiro E Região, Brasil

• Established the core strategy for the new company sister of the holding,leading the research on new technologies for security and safety, smartcities, solutions and systems for governmental structures
• Analysis and critical reports for governmental offers of the biddingprocesses with the company lawyers and technical experts

Rio De Janeiro E Região, Brasil

• Developed the competence about reading, analyze and construct strategies,for public bidding process
• Approval of 11 projects for public selection (national and local offers)
• Execution of more than 20 cultural projects for private institutions
• Creation of more than 50 scripts and public presentation in differentkinds of venues and public as a storyteller artist, acting inPortuguese, English, and Spanish
• Empowered other artists and self employers through the creation of a bookpublisher brand taking care of the processes of edition and production oflow circulation books
• Promoted researches about popular culture in isolated and particularcommunities in Brazil

Rio De Janeiro E Região, Brasil

• Started as an internship for the Cultural-Educational Project at the Museum,assisting scholars with guide tours on exhibitions and educativeactivities
• Collaborated with the team to determine appropriate actions for educativeactivities using the technique of art education
• Started to develop the Storytelling skills associated with the MuseumProgram
• Promoted to Educator after a one-year internship program
• Promoted to Team Coordinator after one year as Educator, responsible foran 8 members team, organizing activities, presentations, and internprojects

Rio De Janeiro E Região, Brasil

• Learn to develop cultural projects for public offers and bidding process
• Served as a direct assistant to Production, supporting all aspects ofproduction and office management
• Organized and prioritized work to complete assignments in a timely,efficient manner
• Managed appointments and concerts for band members

Bachelor Degree In Arts, Art History, Criticism And Conservation

Activities and Societies: Contemporary Dance Extension Project Team member History of Art Certificate, with a final project based in.

Technical Degree, Advertising And Marketing

Activities and Societies: 3 years of technical formation, with bases on gestalt design, web design, marketing, media, and institutional.