Carolina Barreto Email & Phone Number

Brazil

• I ensured customer satisfaction at 96% by resolving issues and doubts for over 18,000 members, focusing on internal policies, refunds, payments, and technology.
• I collaborated on the implementation and refinement of internal policies in conjunction with the Compliance and Operations teams, optimizing customer experience and company compliance.
• I provided exceptional customer support, ensuring prompt and effective resolution of their requests, always in compliance with company policies.
• I collaborated with Product teams to ensure that new implementations would meet customer needs and internal company policies.

São Paulo, Brasil

- Conducted meticulous periodic audits, resulting in a spotless compliance record and no major non-compliance issues throughout my tenure.- Provided mentorship to customers, guiding them in adjusting contracts and documentation to adhere to legal requirements.- Delivered exceptional customer support, particularly in matters related to compliance and legal.

Macaé, Rio De Janeiro, Brasil

• I supported the Magistrate in drafting Decisions, Orders, and Judgments in Tax Execution Proceedings, Execution Oppositions, and other tax-related matters, optimizing the progress of the cases.
• I assisted in the procedures and conduct of civil hearings, ensuring efficiency and compliance with legal formalities.
• I processed procedural records, ensuring organization and compliance with deadlines.

Bacharelado Em Direito, Direito

Prática Em Direito Tributário