Carolina Barreto Email & Phone Number

Brazil

• I ensured customer satisfaction at 96% by resolving issues and doubts for over 18,000 members, focusing on internal policies, refunds, payments, and technology.• I collaborated on the implementation and refinement of internal policies in conjunction with the Compliance and Operations teams, optimizing customer experience and company compliance.• I provided exceptional customer support, ensuring prompt and effective resolution of their requests, always in compliance with company policies.• I collaborated with Product teams to ensure that new implementations would meet customer needs and internal company policies.

São Paulo, Brasil

- Conducted meticulous periodic audits, resulting in a spotless compliance record and no major non-compliance issues throughout my tenure.- Provided mentorship to customers, guiding them in adjusting contracts and documentation to adhere to legal requirements.- Delivered exceptional customer support, particularly in matters related to compliance and legal documentation. - Created Contracts and other documentation to ensure safe and valid Auctions.- Orchestrated seamless daily operations, overseeing quality control and compliance with Auction regulations and national laws.- Collaborated closely with legal teams and stakeholders, actively contributing to the enhancement of policies and practices for greater efficiency.- Contributed to the development and implementation of a comprehensive compliance program in collaboration with the legal and product team.- Aligned efforts with engineering, UX design, and product teams to ensure new releases effectively addressed customer issues while remaining compliant with company policies and national laws.

Macaé, Rio De Janeiro, Brasil

• I supported the Magistrate in drafting Decisions, Orders, and Judgments in Tax Execution Proceedings, Execution Oppositions, and other tax-related matters, optimizing the progress of the cases.• I assisted in the procedures and conduct of civil hearings, ensuring efficiency and compliance with legal formalities.• I processed procedural records, ensuring organization and compliance with deadlines.

Bacharelado Em Direito, Direito

Prática Em Direito Tributário